Experience

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  Conduent Incorporated

  • Manager, Ediscovery Application Support

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  Conduent Legal and Compliance Solutions

  • IT Services and IT Consulting
  • 200 - 300 Employee

  • NOC Analyst

    • Dec 2017 - Present

  • Programmer/NOC Analyst

    • Dec 2017 - Present

    Programmer: Develop and maintain PHP, Javascript, and AJAX code for custom in-house monitoring system. The system receives input from various sources via a custom created email processor. Emails are processed based on a number of fields, creating a DB record of the event then processed accordingly creating alerts when appropriate based on rules for that given event type. When an event is evaluated to be an alert, the alert is sent to a web-based console for analysis and further action. NOC Analyst: Analyze incoming tickets and route to the appropriate group for resolution. Take ownership of tickets, monitor activity, and follow-up to ensure issues are resolved in a timely manner within SLAs. Troubleshoot alerts when necessary using SOP/IRP and research issues using various means including creating and executing custom SQL statements. Provide ticket escalation as necessary and contact personnel as required. Create FTP accounts for external users to allow uploading of customer data for processing into internal systems. Create and maintain SOP/IRP documentation as necessary.

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  Regeneron Pharmaceuticals, Inc.

  • Rennselaer, NY

  • Help Desk Technician

    • Aug 2017 - Nov 2017
    • Rennselaer, NY

    Provide level-2 support to internal customers

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  OG Computer Services

  • Owner

    • May 2007 - Aug 2017

    Provide all levels of telephone, remote, and on-site support for both commercial and residential customers, including installations, upgrades, configuration, maintenance, troubleshooting, and repair of PC, laptop, network, peripheral, and server hardware and software. Develop automation, login, and data manipulation scripts to streamline work processes and provide an exceptional level of technical support.

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  The CMX Group Inc.

  • New York, NY

  • Senior Consultant

    • Sep 1998 - Mar 2006
    • New York, NY

    Provided performance analysis, capacity planning, and chargeback solutions to Fortune 500 companies. Supported verticals included financial, utility, and automotive. Oversaw the development, deployment, and maintenance of software solutions and business applications as well as supporting infrastructure. Developed site-specific scripts/code to provide data manipulation and automation using UNIX shell scripts, SAS, and PERL. Supported Best/1 for Distributed Systems, and SAS/IT Service Vision software. SAS input data sources included HP Measureware, CICS6000, Netview, Oracle, SAP, and other assorted site specific data sources.

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  TRW

  • Chester, VA

  • System Administrator

    • Jan 1998 - Sep 1998
    • Chester, VA

    Accountable for System, Network, and Oracle7 Database Administration of 20-user, HP-UX TCP/IP based army maintenance system. Responsible for installation and configuration of NT Servers and Workstations; integration of Oracle7 Databases; troubleshooting and configuring hardware and software for developers, testers, managers, end-users and technical writing staff assigned to project. Responsibilities also included technical support of system installation nationwide. Installation responsibilities also included writing site-specific ad hoc queries for reporting and informational purposes.

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  Cadmus Journal Services

  • Richmond, VA

  • Computer Programmer Analyst

    • Apr 1997 - Jan 1998
    • Richmond, VA

    Responsible for development and maintenance of Standard Generalized Markup Language (SGML) code for 85 medicaland scientific journals. Provided programming support for a 10 member 2-team group at multiple locations. Programming support-included designing, coding, testing, and implementation of SGML, Perl, C code, and Unix shell scripts.

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  Computer Sciences Corporation - Applied Technology Division

  • Prince George, VA

  • Computer Programmer Analyst

    • Jul 1996 - Apr 1997
    • Prince George, VA

    Accountable for System, Network, and Database Administration of 50-user, HP-UX TCP/IP based army maintenance system. Responsible for installation and configuration of NT Servers and Workstations; integration of Oracle7 Databases; troubleshooting and configuring hardware and software for developers, testers, managers, end-users and technical writing staff assigned to project. Responsibilities also included technical support of maintenance system installation nationwide.

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  Comtech Connections, Inc

  • Petersburg, VA

  • Co-Owner

    • Feb 1996 - Jun 1996
    • Petersburg, VA

    Responsible for hardware and software installation, administration, configuration, and setup of SUN OS-based Internet Service Provider in the Tri-City area.- Configured and partitioned Mail and News Servers.- Installed and configured dial-in ports; coordinated T-1 installation.- Configured and implemented system security.- Provided end-user software support.- Acted as liaison with local businesses and educational institutions regarding Internet connections, web page design, and web advertising.- Assessed and evaluated client systems and prepared bid submissions.- Created HTML for commercial web pages.- Designed and created corporate sales materials.

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  Computer Sciences Corporation - Applied Technology Division

  • Prince George, VA

  • Senior Programmer

    • Oct 1988 - Feb 1996
    • Prince George, VA

    Designed and implemented client solutions. Supervised junior programmers, debugging, testing, and documentation.- Dispatched to Saudi Arabia during Operation Desert Shield/Storm to provide technical support for PC-based army logistic systems.- Successfully installed an automated system for Convoy Movement and data communications systems.- Designed, coded, tested, and implemented application processes using C, ESQL, Widget Creation Library, and X-Window/Motif within a UNIX environment for Convoy Operations Team utilizing a Graphical Information System (GIS) TerraCamms (TCAMMS). Tested, evaluated, troubleshot, and configured hardware and system software.- As a member of the Software Engineering Team, tested and evaluated new software packages for the Sperry 5000.- Developed and maintained a supervisor level menu system utilizing specialized windows based subsystem.- Created standard logging utility for system communication processes.- Performed systems performance testing of the Nighthawk 4402.- Developed new specialized army communication services required transferring data between hardware platforms.- Utilized functional guidance and developed technical designs for the Standard Army Retail Supply System (SARSS 2A/2B).

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  COMARCO/International Business Services

  • Prince George, VA

  • Microcomputer Data Specialist

    • Jun 1987 - Oct 1988
    • Prince George, VA

    - Installed and diagnosed software problems on military computer systems.- Analyzed, resolved, and documented software problems for all modules of a large database management system to record logistics and administrative transactions in U.S. Army maintenance units.- Operated conversion and extension modules, determined computer requirements, and applied techniques to telecommunicate and download maintenance data. At international operating sites, accomplished data conversions and downloads from Honeywell Level 6 mini-computers through a telecommunications interface.- Installed and analyzed hardware, software, and related interfaces with other systems (Tandy Model 16, IBM PC Compatibles and other TACCS).- Solved hardware and software problems during user training and monitoring.- Served as technical advisor during system pre-implementation surveys.

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  U.S. Army

  • Fort Lee, VA

  • Computer Programmer Analyst

    • Sep 1984 - Apr 1987
    • Fort Lee, VA

    - Designed, developed, modified, tested, and implemented BTOS improvements to enhance user friendliness of TACCS applications for the U.S. Army.- Served as Senior Technician and advisor to the SAMS team leader.- Trained superiors and subordinates in operation and maintenance of system and related software.- Assigned work to team members, reviewed work for accuracy, and provided technical guidance as needed.- Supervised and evaluated military subordinates.