Experience

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  Colchester Hospital University NHS Foundation Trust

  • Customer Services Representative

    • Dec 2010 - Present

    • Working in a busy, high pressured environment taking calls from members of staff Trust wide• dispatching/ deploying facilities management staff across the hospital site ensuring targets are met and departments run smoothly• Establishing good working relationships quickly over the phone with staff and colleagues• Using 'Concept Evolution' software to log information, record calls and utilise staff• Responding to emergencies in line with Trust guidelines and protocols• Using initiative and logistical skills to multi task a variety of duties whilst remaining calm and professional• Arranging transport for staff and members of the public• Logging any maintenance requests and contacting the relevant staff member• Covering any shifts which become available through staff sickness or annual leave to ensure the service continues

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  Overseas Experience

  • Peru, Bolivia, Chile, New Zealand, Australia, Singapore, Malaysia, Thailand

  • Sabbatical

    • Jun 2010 - Dec 2010
    • Peru, Bolivia, Chile, New Zealand, Australia, Singapore, Malaysia, Thailand

    Six months career break to travel.During my time away I completed the Inca Trail in Peru, raising money for Cancer Research.

• 

  Carillion Plc

  • IM + T Operator

    • Oct 2009 - Jun 2010

    Working in a busy, high pressured environment taking calls from members of staff Trust widedispatching/ deploying facilities management staff across the hospital site ensuring targets are met and departments run smoothlyEstablishing good working relationships quickly over the phone with staff and colleaguesUsing 'Concept Evolution' software to log information, record calls and utilise staffResponding to emergencies in line with Trust guidelines and protocolsUsing initiative and logistical skills to multi task a variety of duties whilst remaining calm and professionalArranging transport for staff and members of the publicLogging any maintenance requests and contacting the relevant staff memberCovering any shifts which become available through staff sickness or annual leave to ensure the service continues efficiently

  • Security Supervisor

    • Jan 2005 - Sep 2009

    Conducted investigations when required and interviewed staffAssisted members of the police force when serious incidents took placeOperated CCTV equipmentDeveloped knowledge to identify individuals and/ or locations deemed 'at risk' of being involved in incidentsWorked in partnership with colleagues and members of the publicProvided a visual presence within the Hospital to deter any anti-social/ abusive behaviour towards staff and to provide reassurance to staff, clients and visitors alikeConducted patrols around the grounds of the site, both on foot and by patrol vehicleResponded to emergency and non-emergency calls from staff and members of the public to assist at incidentsUsed negotiation skills and diplomacy to diffuse potentially volatile situations

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  SECPRO

  • Colchester, United Kingdom

  • Door Supervisor

    • Oct 2006 - May 2010
    • Colchester, United Kingdom

    • Assisted members of the police force when serious incidents took place• Operated CCTV equipment• Developed knowledge to identify individuals and/ or locations deemed 'at risk' of being involved in incidents• Worked in partnership with colleagues and members of the public• Provided a visual presence within Clubs, Bars, Pubs and Events to deter any anti-social/ abusive behaviour towards staff and to provide reassurance to staff, clients and visitors alike• Conducted patrols around the grounds• Responded to emergency and non-emergency calls from staff and members of the public to assist at incidents• Used negotiation skills and diplomacy to diffuse potentially volatile situations

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  GARDWELL

  • Colchester BMW and ASDA

  • SECURITY

    • Jun 2004 - Dec 2004
    • Colchester BMW and ASDA

    • Worked in partnership with colleagues and members of the public• Provided a visual presence within the to deter any anti-social/ abusive behaviour towards staff and to provide reassurance to staff, clients and visitors alike• Conducted patrols around the grounds of the site, both on foot and by patrol vehicle• Used negotiation skills and diplomacy to diffuse potentially volatile situations

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  Motorclean

  • Mercedes Ipswich

  • Car Valeter Team Leader

    • Aug 2002 - Jun 2004
    • Mercedes Ipswich

    Cleaned new and used vehicles for saleMaintained show room and forecourt vehicles, ensuring they were presentable at all timesCollected and delivered cars from and to customersOrdered stock and maintained stock rotation;Supervised and co-ordinated junior members' of staff workloads, ensuring tasks were completed to a high standard and on time