Bio
Credentials
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ITIL EXPERT v3
ITSMMar, 2011- Apr, 2026 -
ITIL SERVICE MANAGERS CERTIFICATE v2
ITSMSep, 2009- Apr, 2026 -
PRINCE 2 FOUNDATION
ISEBSep, 2006- Apr, 2026 -
ITIL SERVICE MANAGEMENT FOUNDATION
ITSMJan, 2006- Apr, 2026 -
SOFTWARE TESTING (FOUNDATION)
ISEBAug, 2004- Apr, 2026 -
MENSA
MENSAApr, 1998- Apr, 2026 -
NVQ Level4 Management
BTECMay, 1997- Apr, 2026 -
PRINCE 2 PRACTITIONER
ISEBNov, 2007- Apr, 2026 -
MCIPS
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Experience
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SANDWELL METROPOLITAN BOROUGH COUNCIL
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PROVIDENCE PLACE, WEST BROMWICH, WEST MIDLANDS
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PROCUREMENT STRATEGY & DATA OFFICER
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May 2015 - Jan 2019
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PROVIDENCE PLACE, WEST BROMWICH, WEST MIDLANDS
Management of 3 teams (Invoice Management, Contract Management & Compliance, Information Management). Develop Procurement Strategy and Planning through Contract Procedure Rules, team planning.Develop and implement systems, interfaces and data repositories to underpin procurement functions and meet strategic developments. Introduction of Multi-dimensional procurement model. Spend analysis by supplier, category, business area.Manage and maintain purchasing, procurement and payables in Oracle Financials for multi-organisations.Use of data, data into knowledge through sub-projects for business areas.GDPR for purchasing/payables activities. National Fraud Initiative report generation and recovery processes. Introduction of the Procurement card scheme. Expansion of procurement card and fuel card schemes targeting low-level invoice transactions to lessen burden on Invoice management. Administration and management of procurement card system. Develop Contract register. Contract compliance. Contract performance.From conceptualisation to implementation (Apr 2014 to Sep 2017). Business case, market research and visitation of suppliers, requirement specification, develop scoring mechanism for returns, procurement evaluation exercise/framework application process, analysis and evaluation of returns from suppliers, leading the evaluation working group, engagement with supplier, design and specification of bespoke elements of the system, Cross-functional Project Management for Implementation, later taking the role of lead customer.
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BT (TRANSFORM SANDWELL) & SANDWELL MBC
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PROVIDENCE PLACE, WEST BROMWICH, WEST MIDLANDS
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PROCUREMENT OPERATIONS AND ENGAGEMENT MANAGER
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Dec 2012 - May 2015
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PROVIDENCE PLACE, WEST BROMWICH, WEST MIDLANDS
Reporting to and representing Head of Procurement. Management of 3 teams (Invoice Management, Contract Management & Compliance, Information Management). Management of 23 staff. Responsible for all Procurement Operations dealing with 220,000 invoice transactions/£ 200M and 100,000 direct payments.Sourcing. Tendering. Upstream contract activities, contract evaluation, negotiation and award. Compliance management.Customer Services, call logging and resolving customer calls. Requests for information, complaints, compliments.FOI/SAR requests. Management of procurement information sources, intranet, internet, data repositories.Requisition processing, Direction of £30M of non-contract spend.Development of performance measures – PI/KPI/Fundamental Service Requirements. Client management and reporting.Category management spend analysis. Supplier record management. Operational development plan.Accomplishments:Reduction in supply base by directing spend, with associated savings.Improving efficiency of Invoice Management Team - processing by splitting disciplines of invoice processing, query processing and requisition processing. Identification of essential service reports.Development of service metrics to underpin client reporting.Introduction of new systems and technology.Direction of £30M of non-contract spend.£90,000 savings through lower value sourcing exercises between Jan 13 and May 15.Direct savings to service by development of addressable spend model. Oracle R12 upgrade - testing. Responsibility for purchasing and procurement modules. Test development and delivery, acceptance.
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PROCUREMENT INFORMATION MANAGER
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Mar 2011 - Dec 2012
Reporting to Head of Procurement. Manage team of 5. Responsible for the maintenance and production of base information associated with Oracle Financials – Procurement Module. Accomplishments:Design and development of PI / KPI / Fundamental Service RequirementsSLA development and reporting. Defining and implementing procurement process and procedures for new service.Development of emarketplace software, interface to Oracle Financials, testing.Development of an operations manual, process mapping of the procurement service.Development of reporting tools.Manage process of online catalogue expansion and work with the procurement team to rationalisation category coding structure.Savings and efficiency reporting.Business process analysis, modelling and re-engineering
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SERVICE SUPPORT MANAGER
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Mar 2007 - Mar 2011
• Reporting to IT Director. Managing a team of 14. Responsible for managing the change configuration team and business analysis team in the authority. Configuration of infrastructure and asset management and licensing. • Member of the business continuity team, developing and implementing strategy, risk management, member of ICT senior management team• IT Service Management - Introduction of ITIL conformant processes, modelling and re-engineering. Designing, implementing, refining and managing processes. • Evaluation, selection and implementation of service management tools.• Problem management, Change management, Delivery of business and systems analysis.• Evaluating, developing and implementing change and strategies, business requirements gathering, definition and management• Chair of CAB meetings, chair of change review meetings.• Asset Management and Licensing.• Development of ICT purchasing and service catalogues plus introduction of rate book.Internal business and service consultancy.
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SANDWELL METROPOLITAN BOROUGH COUNCIL
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OLDBURY, WEST MIDLANDS
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ENTERPRISE SERVICES MANAGER
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Feb 2005 - Mar 2007
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OLDBURY, WEST MIDLANDS
• Reporting to Head of IT. Managing 3 teams - Development, Support & Operations (team of 19). • Responsible for servers, main frame computer, corporate printers, security and ensuring the environments they operated in worked correctly. • Managing third party suppliers.• Development, negotiation and management of Service Level Agreements.• Supplier development and management.• Rationalisation of printing facilities to reduce costs and increase efficiency saving (£30,000 pa). Including managing the implementation of improved Data Centre Operational systems and the merger of the ICT Operations with in-house Printing Section. • Day to day management of data centre hosting 200 applications.• Requirements setting for the ICT functions for proposed outsourcing of Central Services. • Due diligence process for IT teams transfer to BT. • Transition to new Central Service operation managed by BT commencing April 2007.
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Implementation Consultant
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Jan 1996 - Jan 1999
Requirement setting, ITT, Evaluation and selection of product, Implementation, Customisation, Data Loading, User Training of Oracle Financials specialisaing in Accounts Receivable and Procurement.
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Senior Systems Accountant
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Jan 1991 - Jan 1996
Purchase and Integration of financial systems, Financial System Development, General Ledger, Accounts Receivable, Periodic reconciliation, Account closedown
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Tarmac Quarry Products
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Wolverhampton, United Kingdom
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Software Development Manager
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Jan 1988 - Jan 1991
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Wolverhampton, United Kingdom
Software developments projects for laboratories, quarrying and office based systems.
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Lucas Engineering & Systems
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Solihull, West Midlands
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ICT Software Developer
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Jan 1985 - Jan 1988
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Solihull, West Midlands
Software development for robotic manufacturing arms. Simulation studies and modelling of industrial workcentres.
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EXPLORATION LOGGING SERVICES LIMITED
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WORLDWIDE
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LOGGING GEOLOGIST
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Jan 1981 - Jan 1985
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WORLDWIDE
• Worldwide oil exploration. • Wellsite geological analysis (Middle East, Europe, Africa and Eastern Asia)• Core preparation and analysis
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Education
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1978 - 1981Aston University
Bachelor of Science (BSc) HONS, GEOLOGICAL SCIENCES -
1983 - 1991The Open University
Bachelor of Arts (BA), COMPUTING
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