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Dave Allen profile image

Dave Allen

Director Of Customer Service at Nordic Tugs, Inc
Intro Book
Seasoned executive with 30+ years of customer-facing experience in leadership and management.
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Location
Marysville, Washington, United States, US
Skills
  • Customer Service
  • Management
  • Leadership
  • Strategic Planning
  • Sales
  • Show all
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Bio

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Dave Allen is a seasoned executive with 30+ years of experience in customer-facing roles, including Director of Customer Service & Product Quality, Regional Service Manager, Corporate Quality Manager, Quality Manager, and Production Technician. He has a strong background in leadership, management, and strategic planning, with expertise in Microsoft Office and project management.

Experience

  • Nordic Tugs, Inc
    • Burlington, WA
    • Director Of Customer Service
      • Apr 2014 - Present
      • Burlington, WA

      Director of Customer Service & Product Quality

  • Aflac
    • Burlington, WA
    • Sales Representative
      • 2013 - 2014
      • Burlington, WA

      Sales Representative - Aflac

  • Brunswick Boat Group
    • Shipbuilding
    • 700 & Above Employee
    • Corporate Services Manager
      • 2003 - 2013

      Regional Service Manager: Provide all aspects of support services to all the Bayliner and Maxum dealers through-out the United States. Provide education to our dealers through webinars, service schools, etc... Write and distribute all Service Bulletins for the Bayliner & Maxum Product.

    • Customer Service Manager
      • 2001 - 2003

      Oversee all responsibilities for all functions of the Parts & Service for all product manufactured out of the Roseburg Oregon manufacturing facility. Managed several employees in this position.

    • Regional Manager
      • 1998 - 2001

      Regional Customer Service Manager: Provided all aspects of support services to an assigned territory in the United States and Canada.

    • Corporate Quality Manager
      • 1998 - 1998

      Core Group Corporate Quality Manager: Overseeing all Quality aspects to the Bayliner & Maxum Cruisers.

  • Bayliner Marine Corp
    • United States
    • Maritime Transportation
    • 1 - 100 Employee
    • Quality Manager
      • 1989 - 1998

      Quality Manager - Managed Inspection Processes, Required Documents, Product Improvements, Engineering Changes, Employee Education & Training, Customer Service & Dealer Support.

    • Production Technician
      • 1985 - 1989

      Lamination, Hardware Installer, Electrical and Fuel Installer, Windshield installer, Small parts installer

Education

  • Lake Stevens High School

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