Experience

• 

  Nike

  • United States
  • Retail
  • 700 & Above Employee

  • Head Coach

    • Sep 2008 - Present

    Grand opened the first Boise Nike Factory Store for the Boise Market.Project Manager for new store opening, oversaw hiring, on boarding and training for new store.Created a service culture around passion for the brand. Set a high performance standard around service scores and survey penetration.Responsible for launching new product lines by creating launch parties around the product.Responsible for grassroots marketing events around getting exposure for the new store.Communicated feed back around new global store model to world headquarters.Created a culture around operational excellence and knowledge through low turnover and building bench strength. Provided leadership and guidance for store team around day to day store operation.

  • District Operations Captain District 1

    • Jul 2011 - Jun 2014

    Launched Kronos Workforce Management Labor system to District 1Taleo Super UserRolled out Mobile POS plan for District 1Reviewed labor best practices with District teamParticipated on GO teams for West territoryMentored Store Operations Coaches for District 1Point of contact for Operations for District 1

• 

  Gap Inc./Old Navy

  • Boise, Idaho Area

  • General Manager

    • Oct 2002 - Sep 2008
    • Boise, Idaho Area

    Managed P&L for location. Focused on both internal and external customer experience to enhance retention and loyalty.Continuous training, developing and hiring of talent to deliver company objectives. .Exemplified and demonstrated core values of company through Purpose, Values and Behaviors.Motivated teams to meet business plan objectives and held leaders accountable for results. Analyzed customer expectations and estimated payroll hours to meet expectations. Guided leadership team by streamlining processes and creative problem solving. Responsible for recruiting, development of talent at all levels, as well as retention of all employees.District training store for the Big Sky District for all Manager new hires.New store opening Project Manager for Pacific Northwest region.Talent Assessment Project Manager for Leadership Candidates for the Pacific Northwest Region.Regional Meeting Coordinator for Pacific Northwest meetings.Pilot Store for new store leadership structure changes.Chief recruiting officer for the Big Sky district.Conducted Loss Prevention and Operations Audits for district stores.Conducted store visits for District Manager, as well as covered district while they were away.

• 

  Shopko

  • Walla Walla Washington, Boise Idaho

  • Store Manager

    • Oct 1992 - Oct 2002
    • Walla Walla Washington, Boise Idaho

    Trained exempt and non-exempt leaders to meet company objectives while delivering exceptional customer service.Recruited and developed leadership and associate level talent to meet the changes in market conditions. Implemented company benefits and open enrollments through knowledge of PeopleSoft.Maintained all human resources files in compliance with company, state and federal guidelines.Accountable for consistent interpretation of all company policies and procedure. Developed cash flow return on investment plans for Boise market stores.Forecasted weekly monthly and yearly sales for location.Created business action plans centered on financial results.Remodel Coordinator for Western Region.Regional Training Store for Region 4 leadership hires.Market Inventory Committee Leader.Regional Audit Coordinator for Region 4 and Region 5.Supervised Store Loss Prevention department.Supervised Market stores for the Boise Area.