Experience

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  The World Bank

  • Washington D.C. Metro Area

  • Enterprise Acrhitecture: Business Architecture Lead, Program Coordinator

    • May 2009 - Present
    • Washington D.C. Metro Area

    Manage projects and programs on business process improvement; IT strategy, standards and solutions implementation; knowledge management and collaboration. Manage a team and vendor contracts; develop and execute a work program.• Launched a Global Knowledge Management and Collaboration Program targeting 10,000 employees to improve operational effectiveness and speed up the delivery to clients.• Conducted analysis of Vice Presidency’s operations to address accountability concerns, by defining the problem and opportunities and developing a business strategy and technology investment plan, which saved $400K in consulting fees.• Collected business requirements to improve consumption of the World Bank knowledge externally; after assessing technologies, recommended a direction, based on which the organization selected and implemented a web content management solution.• Developed organizational framework, implementation roadmap, and governance recommendations to address the growing need for collaborative technology solutions among employees, partners, and clients. The study guided the organization technology investments.• Developed knowledge strategy for the Chief Economist to improve the quality of the Africa department economic reports and other knowledge products; suggested a model to reduce report bunching by 80% and increase the timely delivery by 90%.

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  Hospital for Sick Children and Johns Hopkins University

  • Jan. – May 2011

  • Project Manager, Consultant

    • Jan 2011 - May 2011
    • Jan. – May 2011

    • Assessed feasibility of opening a residential clinic for obese children at the non-profit Hospital for Sick Children to address the growing problem of obesity; developed a financially viable business model, which was presented to the Hospital Board and partners.

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  United Nations Office at Vienna

  • Consultant on Special Project, Office of the CIO

    • Oct 2010 - Oct 2010

    • Developed costing framework for technology expenses to improve shared technology services and decrease costs across 12 UN organizations; provided governance recommendations.

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  The World Bank

  • United States
  • International Trade and Development
  • 700 & Above Employee

  • South Asia Region: Knowledge Management Lead

    • Dec 2004 - Feb 2009

    Established and managed online knowledge dissemination program for 6 country offices in South Asia and Washington DC headquarters focusing on advocacy of the Bank work in the region, dialogue on development issues, and efficient team collaboration. Managed a globally disperse team; developed and executed a work program; prepared and administered an annual budget.• Established regional client relationship management function to manage external relations more effectively; ensured 100% queries be captured, automated 95% of responses, ensured 100% response rate; and provided business intelligence to monitor query management.• Replaced ad-hoc activities with a well-defined knowledge production process to increase knowledge publication by 600%; established governance to ensure accountability and continuity.• Developed key performance indicators to assess the knowledge portal performance; automated data collection, saving 100K annually.• Delivered over 30 workshops globally to improve internal capacity to share knowledge and utilize information technologies.

  • Consultant on a Special Project, Office of the CIO

    • Feb 2007 - Jun 2008

    • Developed first framework to define IT expenses to improve strategic technology investments; automated the data collection process, conducted the analysis, and presented findings to the IT Management Team. Saved $500K in consulting fees.• Conducted first inventory of all organizational applications to improve internal IT service delivery; established a process of doing it regularly through an automated self-service portal, being used now by the CIO and 14 departments to manage their IT operations.

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  IFC - International Finance Corporation

  • Corporate Informatics: Business Outreach Coordinator

    • Jul 2004 - Nov 2004

    Planned and executed marketing outreach campaigns for corporate information and knowledge products. Managed the corporate web team.• Developed corporate web strategy; conducted 4 marketing campaigns.

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  The World Bank

  • Knowledge & Learning Advisory: Knowledge Management Specialist

    • May 2002 - Jun 2004

    Managed global capture and sharing of WBI’s knowledge base. Managed the Knowledge & Learning Advisory Service; supported Knowledge Community of Practice. Managed the Knowledge Internship Program.• Set up 4 advisory services internally and 5 for client countries’ central banks & development agencies to improve knowledge sharing.• Produced 12 issues of a monthly online newsletter for 800+ Bank staff to improve internal collaboration and knowledge exchange.• Helped recruit over 50 interns for various World Bank departments. More then half of them later found a job in the organization.