Experience

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  CVS Health

  • Lead Director

    • Oct 2022 - Present

  • Sr. Advisor Strategic Analytics

    • Dec 2016 - Nov 2022

    Collects, aggregates, and analyzes data from multiple data sources to identify trends, interdependencies and root causes.Creates, updates, and communicates product performance dashboards to inform executive management teams on status of product strategies, IT investments, budgets (P&L), enhancements, and Key Performance Indicators.Recommendations and identifies opportunities for improvement.Answers complex business questions by preparing and executing analysis which can be presented to business partners in a way that is easy to understand.Builds analytical tools to support analytic discovery projects and rapid prototyping datasets to reduce the manual effort that requires multiple analysts across business areas to create reports/insights.

  • Advisor Analytics

    • Apr 2012 - Dec 2016

    Communicates directly with business stakeholders to understand their analytic business needs, develops data use cases, identifies what data is needed to support the business and convey these requirements to the IT team for development.-Leads innovative projects that provide differentiated value for analytics business units-Builds analytical tools to support analytic discovery projects and rapid prototyping the datasets to reduce the manual effort that requires multiple analyst across business areas to create reports/insights.-Defines project scope based on the roadmap and work with IT to implement the data solutions.-Provides end user support for core subject domains in the Enterprise Data Warehouse.-Workis directly with internal and external customers answers data and query inquiries as well as educating customers on the proper use of the data.-Trouble shoots data issues and potential impacts across business units and downstream applications.

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  Express Scripts

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Sr. Benefits Analyst

    • Nov 2010 - Apr 2012

    Provide support to potential clients and Sales Directors with analysis to be included in responses to pre-RFP requests, formal RFP's, pricing , and Finalist presentations. Interpret and apply trends within the prescription drug industry to prospect data in an analytical and consultative way. Determine specific plan opportunities for prospects and present results of analysis to sales team.

  • Business Analyst II - Client and Benefit Administration

    • Sep 2009 - Dec 2010

    ESI purchased (Wellpoint) NextRx I transitioned with this acquisition.Responsible for serving as the liaison between the Pharmacy Claims Processing operational processes and system development with IT in translating complex business needs into application software. Primary duties may include, but are not limited to: Pharmacy claims system and benefit application support for business and system implemenation. Analyzes complex end user needs to determine optimal means of meeting those needs. Determines specific business application software requirements to address complex business needs. Develops project plans and identifies and coordinates resources, involving those outside the unit. Works with programming staff to ensure requirements will be incorporated into system design and testing. Acts as a resource to users of the software to address questions/issues. May provide direction and guidance to team members and serves as an expert for the team.

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  WellPoint

  • Business Analyst III

    • Sep 2009 - Feb 2010

    Serves as the liaison between the Pharmacy Claims Processing operational processes and system development with IT in translating complex business needs into application software.Supports pharmacy claims system and benefit applications for business and system implementations. Analyzes complex end user needs to determine optimal means of meeting those needs.Determines specific business application software requirements to address complex business needs. Develops project plans, identifies and coordinates resources, involving those outside the unit. Works with programming staff to ensure requirements will be incorporated into system design and testing. Acts as a resource to users of the software to address questions/issues, and also provides direction and guidance to team members, and serves as an expert for the team.

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  Harrington Health

  • Senior Business Analyst

    • Oct 2008 - Mar 2009

    Managed, documented, tracked, and communicated testing defects to both internal and external clients (multiple client sites) on highly visible projects. Facilitated daily defect status meetings, test results, and resolution efforts to cross functional teams including external clients via multiple defect analysis tools including HP/Mercury’s Quality Center, conference calls, Net Meeting and face to face interactions when applicable.Worked with business users, systems analysts, and programmers to create and analyze SDLC required project documents including workflow diagrams.Communicated and managed (priority/cost to project/ deadlines) testing defect driven changes (additional defects and/or enhancements) that had impacts on data, workflow and / or functionality including EDI 837, 835, 278, and HL7s with cross functional on-site and off-site teams.Enhanced current workflow and team communications by creating new tools to simplify and explain current defect and testing trends with active projects including processing EDI and other testing coordination efforts and providing workflow documents of existing processes for improvement.

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  Cardinal Health

  • Mgr. Data Analytics

    • 1998 - 2007

    Provided relationship management, sales and business development for Cardinal Health’s large mail order, long term care, home infusion, specialty and HMO customers.Helped develop new relationships with prospective clientsProvided leadership, training and guidance to the field sales org.Provided data analytic support to key Alt Care Nat Acct Customers and to both the Nat Acct Alt Care Sales team and Independent field sales team.Provide consulting on a variety of topics as needed in resolving customer issues and/or structuring new business proposals.Managed various aspects of existing Nat Acct customer relationships with the goal of constantly improving Cardinal’s relationship and profitability through good financial analysis, insuring compliance with Prime Vendor Agreements (PVA’s), creating custom customer reports, driving generic pull through, promptly responding to customer requests, directing the flow of issue resolution to appropriate Cardinal departments and following up on resolution.Worked closely with the salesperson, responsible for the preparation of (or coordinating the preparation of) the core contents and analytics of the Quarterly Business Reviews (QBR), Request for Proposal (RFP) responses, and Sales Presentations. Preparation of analytics. The goal was to provide analytical support (utilizing multiple analytical resources) to the National Account sales team to aid in the structuring of profitable sales relationships and contracts. Examples of analysis completed were generic portfolio comparisons, generic rebate analysis, customer sales reports and analysis, ROCC impacts of terms and conditions changes, and ad-hoc reports as requested. Development of performance metrics, reporting and monitoring. Identification and directing the preparation of necessary financial reporting, forecasting and development of performance metrics and communicating to Nat Acct sales team areas targeted for improvement. Tracking Customer Renewal Opportunities.

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  Nationwide Insurance

  • Customer Service/Examiner lead

    • Apr 1996 - Dec 1997