Experience

• 

  Bank of America

  • SVP, Business Executive Credit Furnishing and Disputes Operations

    • Feb 2023 - Present

  • VP, Credit Furnishing and Disputes Operations

    • Jan 2022 - Feb 2023

    Leader of enterprise operations for credit furnishing and disputes processing.

  • VP, Credit Reporting-Performance Management & Data Analytics

    • May 2013 - Mar 2022

    Lead and coach a team of highly efficient and dedicated analysts who provide support to every team within Credit Reporting Mortgage, Card, Deposits, and Auto.Develop and conduct SQL ad-hoc data analysis for various systems, perform root cause analysis, provide routine business reporting, and calculate employee scorecards. Recent accomplishments include the development of an end-to-end employee performance monitoring and scorecard system, manager scorecard system, and collaboration build of Credit Reporting's first dashboard reporting site.

  • AVP, Escrow Analysis Business Processes

    • Jan 2007 - May 2013

    Close to ten years in Escrow Analysis beginning as Project Manager and moving into roles of Manager Systems Development, AVP, and VP. Main accomplishments include extensive SQL query and report building for monitoring and forecasting of escrow overdrafts, developing a team of analysts and programmers to support operations, and sole development of the escrow analysis calculations for loan modification processing.Maintained complete oversight of the escrow modification calculations, collaborating with Compliance, Risk, and Legal to ensure on-going accuracy of calculations, which impacted the rate of loans approved for modification.Identified calculation opportunities in other product modification processes, and based on my analysis and recommendations, saved $17 MM in losses.

  • Manager, Systems Development-Escrow Analysis

    • Oct 2004 - Jan 2007

  • Business/Programmer Analyst

    • Apr 2000 - Oct 2004

  • Queue Analyst

    • Feb 1999 - Apr 2000

  • Customer Service Rep

    • Mar 1998 - Feb 1999