Experience

• 

  HP

  • Business Process Leader

    • Feb 2020 - Present

  • Business Analyst

    • Jul 2019 - Feb 2020

• 

  Collabera Inc.

  • Boise, Idaho

  • Business Process Engineer

    • Jan 2019 - Jun 2019
    • Boise, Idaho

    Contracted by a global print service organization to document business and system processes using best practice process engineering models. Responsibilities include facilitating meetings necessary to gather requirements to complete process steps and identify root cause problems to recommend solutions.

• 

  Experis

  • Boise, Idaho

  • Business Process Analyst

    • Mar 2017 - Dec 2018
    • Boise, Idaho

    As a contracted Business Process Analyst, I am responsible for assisting the Idaho Department of Health and Welfare with implementing an employment and training program for the Supplemental Nutrition Assistance Program, formally food stamps. The employment and training program consists of partnerships with community based organizations, Idaho Department of Education, and Idaho Department of Labor to serve Idahoans eligible for the Supplemental Nutrition Assistance Program. I am responsible for designing and implementing detailed templates to evaluate revenue cycles, funding sources, and administrative capacity for establishing the partnerships.

• 

  Your Health Idaho

  • Director of Operations

    • Aug 2015 - Feb 2017

    As the Director of Operations, I was responsible for professional staff consisting of a Customer Service manager, a Business Analysis manager, a Policy Integration manager, an Appeals Coordinator, a Trainer, a Carrier Liaison, and a Consumer Connector Liaison. My responsibilities also included the fiscal budget for the Operations department, technology development recommendations, business requirements, vendor management, and federal regulation interruption to the Your Health Idaho policy manual. Proven outcomes include:Fiscal budget compliance for the Operations department.Improved efficiency of decision making and usability of the Your Health Idaho policy manual according to state and federal regulation.Improved renewal automation rates from 76 percent to 99 percent for open enrollment reducing manual productivity time and costs.

  • Process Improvement Leader

    • Apr 2015 - Aug 2015

• 

  Blue Cross of Idaho

  • United States
  • Insurance
  • 700 & Above Employee

  • Project Manager

    • Apr 2013 - Mar 2015

  • Senior Business Analyst

    • Jan 1997 - Mar 2013