Experience

• 

  Angel Of The Winds Casino • Hotel

  • Arlington, WA.

  • Keno Writer/runner

    • Nov 2016 - Present
    • Arlington, WA.

    write and run keno tickets while providing a excellent guest experience. extensive knowledge of keno and casino games. Cash handling, Ten key, And hand dexterity. Relying on my lengthy time and extensive knowledge working within Washington casinos.

• 

  Tulalip Resort Casino

  • United States
  • Hospitality
  • 700 & Above Employee

  • Cage Technician level 2

    • Aug 2010 - Jan 2015

    Expert in hardware support and troubleshooting advanced knowledge of diagnostic technique, inventory control as well as vast technical knowledge of cage equipment. Strong organizational skills highly motivated, results-oriented, adaptable and energetic. Extensive knowledge in cash handling processes and procedures. Experienced in Microsoft Office, Outlook, 10- key, and various databases. Seasoned in conflict resolution and I am a sharp problem solver. Courteous demeanor, and energetic work attitude. Customer service expert, adaptive team player, experienced in staff development and supervisory skills. Focsed on keeping co-workers and staff focused and motivated. Extensive knowledge of TGO's policies, SOP's, and internal controls.

  • Keno Writer/Supervisor

    • Mar 2006 - Aug 2010

    Able to keep co-workers focused and motivated while remaining a team. Long term use and knowledge of MS word and Excel. Knowledge to fix or repair keno equipment(hard and software) and read/understand keno diagrams. Several guest service training classes. Complete knowledge of SOP's and IC's. Providing guest with a pleasant and enjoyable experience that keeps them wanting to return. Tracking and verifying guest accounts for both guest and Casino as required. Committed to insure all work completed in a professional and timely manner.

  • Cage Cashier

    • Jun 2004 - Mar 2006

    Ten key, Operation and working knowledge of cage machines(IGT, SDG and MM). Excessive cash handling, Great math skills, work well under pressure, Excellent guest service skills, Ability to work any and all shifts regardless of day. Able to sit, stand, walk, lift, bend as needed. able to multi task in a Fast paced environment. Great hand dexterity and agility. Able to follow direction. Knowledge of TGO's polices and S.O.P.'s. Appear professional and tactful when dealing with a diverse customer base.

• 

  Tulalip Resort Casino

  • 10200 Quil Ceda BLVD. Tulalip, WA. 98271

  • Keno Writer/Runner

    • Jun 2003 - Jan 2004
    • 10200 Quil Ceda BLVD. Tulalip, WA. 98271

    Cash handling, Ten key use, Hand dexterity, Knowledge of use and operation of keno machines and game, Able to work in smoke filled environment, Great customer service skills, Work well under pressure, Ability to read write and follow instructions as told. Ability to lift and move 50-100 pounds at random times, Reconcile, count and set up pull tab games. Maintain regular duties without direct supervision.Available immediately for any shift at anytime. I am eagerly waiting to rejoin the work force after my recent medical issues(resolved). Quick learner, fast paced, friendly demeanor, with a "Let's get it done" attitude. With great focus on efficiency, but in a timely manner. Over the top customer service with a background of 11 years of both quarterly and annual training for a four diamond company.