Experience

• 

  Microsoft

  • Bellevue, Washington, United States

  • Customer Success Account Manager (CSAM)

    • Apr 2021 - Present
    • Bellevue, Washington, United States

    Assist customers to help achieve their digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. I have a primary customer-facing role with responsibility for customer success by managing program deliverables and forging strong customer relationships.

• 

  AthliOS

  • Director of Operations

    • Nov 2016 - Dec 2020

    As Director of Operations, I held multiple, cross-functional roles that touched all aspects of daily business including customer success, product and project management, sales, business development, and overseeing customer service. I managed a team of senior JS/React developers and a QA team using agile methodology to implement and improve our core OS and cloud product offerings on everything from new functionality based on market trends and client requirements, to UI/UX improvements for existing products to increase client adoption and maximize utilization. I also handled new client onboarding and facilitated all communication between clients and developers in order to support ongoing success and ensure all objectives were met on time and within budget. I supported customers with technical sales support, product training, service overviews, and understanding data stewardship to drive maximum market adoption, and held regular client training seminars to review new and updated products. Additionally, in order to further client relations with post-sale support, I oversaw the Customer Service team and created processes around maximizing resolution efficiency.

• 

  SportsArt

  • United States
  • Wellness and Fitness Services
  • 1 - 100 Employee

  • Director of Product Management

    • Jul 2014 - Mar 2017

    Key roles in the strategic planning and execution of business and product development opportunities both internally and externally between multiple market divisions within an industry including high-end clubs, corporate wellness centers, municipalities, universities, hotel/hospitality, and GSA/Government locations. I excel at analyzing and assessing technologies outside an industry in order to deliver new & relevant revenue-generating solutions. Additionally, I have experience in facilitating business and cultural relationships across global markets including Asia-Pacific, Europe, and Latin America while developing key strategic growth in various segments such as sales, sales support, and product management.

  • Regional Sales Manager - West Coast

    • Sep 2011 - Dec 2015

    Drive sales within the direct, vertical, and distributor markets by aggressively seeking new and untapped revenue opportunities while maximizing existing distributor channels. Travel extensively to attend trade shows & facilitate training seminars while supporting and managing dealer accounts. Support clients to help close sales opportunities and execute direct sales in commercial and vertical markets across the western United States.

• 

  The Fitness Outlet

  • Greater Seattle Area

  • District Manager - WA

    • Aug 2010 - Sep 2011
    • Greater Seattle Area

    Oversee commercial + retail sales and operations at 5 locations in Washington/California.

• 

  Busy Body Fitness

  • WA/AK

  • Sales Manager

    • Apr 2002 - Feb 2010
    • WA/AK

    Oversee sales, inventory, and business operations at various stores throughout Washington and Alaska.