Experience

• 

  Scentsy, Inc. (Corporate Office)

  • United States
  • Manufacturing
  • 700 & Above Employee

  • Compliance Team Supervisor

    • Oct 2017 - Present

    Lead and manage a small team of high functioning Compliance Representatives in their effort to assist our field Consultants understand and adhere to our Scentsy Standards. Work closely with the Compliance Manager on keeping statistics that show the level of production for the team. Oversee the hiring of new headcount as a result of workload and attrition. Manage team time and scheduling to ensure availability of Representatives during business hours. Assist in driving change and improvement to documentation, process and procedure for entire Compliance team.

  • Trainer

    • Jan 2013 - Oct 2017

    Facilitate training in a small Customer Service oriented environment. Includes employee on-boarding as well as continuing education and business update training. Development of web based training for stable processes through authoring tools such as Camtasia, Captivate, and Articulate Presenter Suite. Stepped back as a result of reorganization within the department. Result was to focus more attention to web based development and employee career path design.

  • Training Supervisor

    • Jul 2009 - Jan 2013

    Develop and design training curriculum for a fast paced, and ever changing environment. Oversee delivery of newly hired employees as well as deliver ongoing education and update training to entire center. Participate in the development of department process and procedure. Manage and facilitate all training communication to each employee to ensure their understanding and ability to communicate to customers correctly.

• 

  Hewlett-Packard

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Quality Support Specialist

    • Jul 2003 - Jun 2009

    Ensure quality of interaction between support group and the customer/technician base supported. Facilitate quality improvement meetings and training. Manage and deliver training to new contact center employees at various locations including Costa Rica, India, Canada, and most recently, Rio Rancho, New Mexico.

  • Customer Technical Support

    • Jun 1998 - Jul 2003

    Support Technicians in their effort at onsite repair incidents. Field customer questions and support the use of the various product within their specific work environment. Troubleshoot and attempt first call resolution to issues with Digital Copiers and other high end printing devices.

  • Material Handler System Support

    • Oct 1995 - Jun 1998

    First to respond in support of material handling system feeding production lines. Diagnosis and repair of conveyor, lifts, elevators, switches, and descender for a variety of brands of conveyance systems. Manage maintenance system and perform preventative care to ensure longevity in supported equipment set.

  • Production Operator

    • Mar 1993 - Oct 1995

    Production line work including assembly of very successful line of InkJet printers and internal fax mechanisms. Rework of units that failed test at final assembly. Test and repair product to the highest standard. Report of operational defect to improve process overall. Document process to adhere to ISO9000 certification.

• 

  Prestige Paving

  • Orem, Utah

  • Site Foreman

    • Jul 1991 - Feb 1993
    • Orem, Utah

    Oversight and construction lead for various job sites including several on Brigham Young University campus. Management of time and travel for small crew of construction workers. Hiring of additional workforce as needed. Job site bidding and order management to ensure on time delivery of necessary product. Grading and integration of paving systems into existing landscaping.

• 

  Big O Tires

  • American Fork, Utah

  • Assistant Manager

    • May 1989 - Jul 1991
    • American Fork, Utah

    Inside sales and support to walk in customers. Shift management and scheduling of shop employees to ensure adequate staffing for all seasons. Technical knowledge of motor vehicle suspension, braking systems and tire technologies. Upgrade plus one and plus two conversions for high performance and off-roading vehicles. Customer Service and understanding of needs with a strong ability to explain options available to satisfy any situation. Point of sale experience including opening and closing of daily sales. Inventory control and ordering to ensure correct mix of stock for weekly sales.