Experience

• 

  JB's Pet Corral

  • Marysville, OH

  • Assistant Grooming Tech

    • Jun 2011 - Present
    • Marysville, OH

• 

  The Scotts Miracle-Gro Company

  • Consumer Services Representative

    • Aug 2010 - May 2012

• 

  Area 224

  • Community Manager

    • 2010 - 2011

    Manage community related correspondence, interviews, appointments, meetings in regards to Social Media Market and Strategic Communications.

• 

  TOP Network

  • Customer Service Manager

    • Jan 2006 - Jan 2009

    Ensured customer service excellence by developing skills sets of Customer Service/Order Entry staff.Support sales reps in opening new accounts and upgrading existing service.Developed and maintained effective communication and relationships with sales/marketing teams.Quickly and effectively solve customer challenges while balancing business needs with customer expectations.Established and maintained effective training procedures in all areas of responsibility for new and active employees.Collected information and prepared departmental reports.Analyzed reports, identified trends, and implemented process improvements.Provided continual performance feedback to all employees in areas of responsibility and accountability.Administered company policy and procedures and provided timely counseling as requiredMonitored, reviewed progress and accuracy of work staff.Initiated and communicated personnel actions including hiring, performance appraisals, disciplinary action, and scheduling and overtime approval. 1/06-1/09

  • Customer Service Representative

    • Jun 2002 - Jan 2006

    Answered incoming calls regarding job status and product availability.Successful in troubleshooting missing information regarding orders and communicating delay to accounts.Reconciled monthly insurance report.Followed established processes and systems to ensure accounts needs were met or exceeded for every customer contact.Effectively presented and discussed products, promotions and services offered by company.Processed all customer orders in a courteous, efficient and timely manner.Properly documented customer complaints and concerns immediately and facilitated above satisfactory resolution.Supported strategic sales plans and marketing strategies.Communicated effectively with General Manager, Sales Team and other lab team members regularly updating them to guarantee that customer expectations were met and any problems or issues were addressed in a timely and professional manner.Regularly attended and participated in team meetings.

  • Office Clerk

    • Nov 2000 - Jun 2002

    Responsible for order entryAssisted shipping/receiving and accounts payable departments.Entered information for Medicaid orders.Coded and approved all invoices in a timely manner.Coordinated payment for vendors with corporate headquarters to ensure timely payment.Developed DHL and UPS expertise from wrapping and invoicing orders to shipping orders.Successfully coordinated with all other departments to complete jobs in a fast paced, deadline oriented environment.

• 

  Essilor Coating Center

  • Customer Service Representative

    • Apr 1999 - Oct 2000