Experience

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  DataBank IMX

  • United States
  • Information Services
  • 300 - 400 Employee

  • Business Analyst

    • Apr 2019 - Present

  • Business Analyst, Six Sigma Black Belt

    • Apr 2019 - Present

    I work with with corporate and government clients to help them recognize and solve complex business problems by designing technology solutions to specifically fulfill their needs. My solutions have ranged from core finance & administrative functions to line of business for health care, financial services, insurance, commercial, & government clients.

  • Business Analyst, Six Sigma Black Belt

    • Apr 2019 - Present

  • Business Analyst, Six Sigma Black Belt

    • Apr 2019 - Present

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  Chiara Partners

  • Hershey, PA

  • Lead Productivity Master, Six Sigma Black Belt

    • Aug 2017 - May 2019
    • Hershey, PA

    My engagements may vary from business analysis, change management, process integrity review, process modification training, and much more. In every engagement I use my experience and training in business and industry coupled with Six Sigma principals to fulfill the needs of my clients. I have significant experience working in numerous industries conducting all manner of problem identification and resolution. I use every engagement as an opportunity to show my clients the value of the solution and why the solution is good for their organization.One area of my professional focus is to provide solutions to customers and leaders within the ECM industry. I define ECM (Enterprise Content Management) as any business requirement focusing on the management and distribution of information throughout an enterprise. This need can involve complex issues such as document management, information capture, workflow within the enterprise, BPO, or be as simple as long term document storage. No matter the solution a detailed business analysis is always required to define and structure the appropriate solution. I’ve recognized there is an extreme need in the ECM and system solution industries for experienced and competent individuals capable of understanding an organizations fundamental business requirements, and then proposing and managing the implementation of the solution. Chiara Partners was developed to not only directly fill this need, but assist leading ECM vendors to build an organization of competent associates needed to make them successful in the ECM Marketplace.

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  Phillips Office Solutions

  • Harrisburg, Pennsylvania Area

  • Director of ECM Technologies

    • Jul 2012 - Jun 2016
    • Harrisburg, Pennsylvania Area

    Commands nearly thirty years of experience providing productive and cost effective information management solutions to business and industry throughout North America.

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  IMR Limited

  • Camp Hill, PA

  • Information Management Specialist

    • Aug 2006 - Jul 2012
    • Camp Hill, PA

    In this position I am responsible for the success of all large, complex, electronic information management implementations and all special projects that fall outside of IMR's core business model. I developed and managed the launch of IMR's offsite storage for documents and data, “cloud” based image and information processing, and the IMR-BPO (Business Process Optimization) service. I was also responsible for planning and managing the transition of IMR's analogue film capture and preservation processes to digital imaging and I hold an advanced certification as a DocuWare Application Consultant. I manage and provide credential and first hand expertise to field sales in support of their system and document imaging sales efforts and provide strategic recommendation to “C” level management regarding trends and potential changes in the information life cycle management market. I act as a consultant to IMR’s production department providing continual process improvement recommendations.

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  Benchmark Imaging Systems

  • Owner and General Manager

    • Jun 1999 - Aug 2006

    Responsible for production operations and long term planning. Along with managing the company's business functions I was also responsible for the research of new technologies and markets related to the document imaging industry. It was my job to anticipate market and service shifts to position our company to take advantage of these dynamic technical and business transformations. In this position I performed complex risk analysis to determine how company resources would be invested. I was also responsible for all major client project management. I am proficient in the use of many computer applications and understand system hardware and networking operation. I also managed Human Resources and developed a balanced and flexible and dedicated workforce.I have a strong management background in both small business and Fortune 100 companies. My work ethic and sense of fairness inspires respect from subordinates and peers. Over the years I have honed my organizational skills providing me the ability to focus on details, while not losing sight of long term goals. These skills, along with my ability to communicate to whatever level the situation, or audience demands, have always made me a strong contributor to the success of my organization.I left Benchmark Imaging in July of 2006 when I sold the business.

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  March Imaging Systems, Inc.

  • Harrisburg, PA

  • General Manager

    • May 1998 - May 1999
    • Harrisburg, PA

    Responsible for technical management, project and marketing support for the Document Services Division located in Harrisburg, PA. DSD was a new venture for March Imaging Systems, a traditional hardware and software supplier to the document imaging and document management industry. When approached in May of 1998 I developed and executed the original strategic business plan expanding the existing business into the document conversion services market. In the second half of 1998 DSD exceeded plan by contributing over 40% of overall annual sales revenue to the parent company. DSD provided a wide array of document services including document scanning and indexing, conversion services, large format plotting and duplication, data acquisition, consulting services and media development and duplication.

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  Mid-Atlantic Imaging Services Inc.

  • Lewisberry, PA

  • President

    • Aug 1992 - May 1998
    • Lewisberry, PA

    Founded Mid-Atlantic Imaging Services in 1992 and grew it from a three employee, local organization to a 40 person, nationally recognized, $1.8 million document conversion service bureau. My primary responsibilities were the day-to-day management of production, operations, sales, customer service and personnel. I was also responsible for special project planning, long and short-range business planning and major account focus. Under my direction Mid-Atlantic Imaging Services became nationally recognized for its commitment to client satisfaction and quality of service.

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  XEROX Corporation

  • Program Launch Manager

    • Jul 1990 - Aug 1992

    Responsible for the national product launch of XEROX Corporation’s first offering into the wide format digital printing market. Responsibilities included sales force and service personnel selection and training, product testing, marketing plan development and implementation. The success of this product launch provided XEROX Engineering Systems with a benchmark that is remains in use today.

  • Senior Account Representative

    • Jan 1987 - Jul 1990

    I was responsible for sale of engineering copying equipment and customer satisfaction for a 17 county sales territory encompassing the center third of the state of Pennsylvania. While in this assignment I attained XEROX President’s Club Awards each year by meeting sales targets in excess of 130% of plan.

  • National Service Manager

    • Jul 1983 - Jan 1990

    In this position I managed a national service organization providing software and hardware support for XEROX Engineering clients throughout the USA. I also was responsible for product testing, documentation development and overall customer satisfaction and product quality assurance. Other responsibilities included annual program planning, budget, personnel management, scheduling and long range planning.

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  Applicon Incorporated

  • Orlando, Florida Area

  • Application Engineering Manager

    • Nov 1980 - Jul 1983
    • Orlando, Florida Area

    I provided pre and post sale technical management to Southeast Regional sales organization for the Applicon CAD/CAM product lines. This assignment included product demonstrations and benchmark planning and execution, client training, strategic sales planning, system implementation and installation. During my time with Applicon we grew the Southeast Region from a three man office in Orlando to a twelve state region with offices in Dallas TX, Charlotte NC and Atlanta GA. I was later promoted to Regional Application Engineering Manager and was responsible for the hiring, training and managing of all technical personal in the Southeast Region.

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  M&M Mars

  • Elizabethtown, PA

  • Project Manager

    • Sep 1979 - Oct 1980
    • Elizabethtown, PA

    In this position I was responsible for the design coordination of various machine modules used in the 3 Musketeers packing line. I managed over 30 contract engineers and was responsible for all aspects of packaging machine design including line integration, machine module continuity, build and testing. This was the first internal machine design and build project undertaken by M&M Mars. This was a 12 month project that was delivered on time and on budget.

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  AMP Incorporated

  • Harrisburg, PA

  • Senior Machine Designer

    • Jun 1970 - Aug 1979
    • Harrisburg, PA

    I began my career at AMP as a mechanical drafter and soon was promoted into a machine design position. I developed a reputation for my ability to take the most complex of component assembly problems and distill them into manufacturing equipment that was economically created, used and maintained. In 1973, while involved with the machine design process, I suggested a research project be initiated to investigate the feasibility of using computers to assist with the repetitive drafting tasks associated with our work. This recommendation led to the evaluation and implementation of the first CAD/CAM systems used in AMP. Today AMP is TYCO Electronics. All new product and machine design at TYCO is accomplished using computerized CAD workstations.