Experience

• 

  Carsome

  • Petaling Jaya, Selangor, Malaysia

  • Head Of Business Intelligence

    • Feb 2019 - Present
    • Petaling Jaya, Selangor, Malaysia

    - Managed end-to-end rollout and support of three-tier BI architecture (ETL, DWH, BI Tool) across all implementation stages.- Plan the team roadmap and team budgets.- Established regional centralized BI team structure with verticalized functional analytical, reporting and decision-making support.- Work closely with business stakeholders across all ventures in Carsome organization to understand their information needs, gather related inquiries and requirements and provided the data or reports based on the data platform.

• 

  Lazada Group

  • Thailand

  • Business Intelligence Analyst

    • Apr 2014 - Jan 2019
    • Thailand

    - Design, set up and maintenance of a series of automated reports and dashboards.- Understand the information needs from other teams and ensuring that BI solutions are an excellent fit to their evolving needs.- Work with product managers and developers to help shape and drive the development of Lazada’s BI infrastructure including Data Warehousing, reporting and analytics platforms

• 

  KASIKORNBANK

  • Kasikornbank

  • Qualitative and product management specialist

    • Oct 2012 - Mar 2014
    • Kasikornbank

    - Design SLA standards for all e-channels and continually improve those standards to compete with competitors in the marketplace.- Establish effective performance and productivity measurement system for each unit as well as overall department, and ensure that system is in place.- Monitoring, tracking and data analysis in any aspect concerning high productivity and attain quality assurance.- Ensure that the highest efficiency is obtained over ebusiness products/channels and overall department.- Assist in channel migration by considering various factors and process improvement perspectives.- Review reporting requirements, develop, evaluate & maintain performance-monitoring system to track channels performance and customer and customer satisfaction.- Control quality of e-business operations, customer support,as well as e-business channels.- Ensure internal control and security compliance with KBank standard, industry standard, as well as international standard (if applicable).- Target at zero fraud by using fraud control and measurement.- Risk assessment and target at minimum risks concerning business and operations.- Support product/channel development in capacity planning for all e-channels.- Continually reengineer/improve process of e-channels and resources to attain the highest performance, productivity of the department.