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Bio

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Chai Thao is a seasoned IT professional with 6+ years of experience in IT administration, data analysis, and customer service. She has expertise in IT network administration, data management, and event planning. Chai has worked in various roles, including IT Network Administrator II at Colusa Casino Resort and Data Specialist at MAXIMUS.

Experience

    • IT Network Administrator II
      • Feb 2018 - Present
      • United States

      • Install and configure computer system and network• Identifying and solving any problems that arise with computer networks and systems• Maintain existing software and hardware• Manage end user accounts, permissions, access rights and storage allocations in accordance with best-practices regarding privacy, security and regulatory compliance.• Maintains network performance by performing network monitoring and analysis, and performance tuning; escalating problems to vendors.• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet and workstations.• Provide helpdesk support and provide on call support 24 hours• Set up equipment for meeting, laptop connect to domain, projector and microphone.• Add new hires and term employees in Active Directory• Install OS update, add system in domain, setup system into correct vlan and port, install software and configure new workstation.• Troubleshoot printer error, install printer drivers and configure printer.• Maintains POS system, server room, switches room and wireless network on the floor.• Assist in training users on modern technologies.

  • MAXIMUS
    • United States
    • Data Specialist
      • Jun 2016 - Feb 2018
      • United States

      • Enter appropriate data into computer programs• Produce and maintain data reports and alert management of inconsistencies or issues• Perform database queries to assist with analysis and report issues when appropriate and necessary• Interpret, select, or code items to be entered from a variety of document sources• Verify data entries for accuracy and completeness• Undertake special projects; provide periodic and consistent information to management for each phase of the assigned project• Perform audits of own work and or that of others to ensure conformance with established procedures• Participate in task oriented groups representing the interests of the area and provide information necessary to address and resolve potential issues• Provide support to various project stake holders• Perform other duties as may be assigned by executive management• QC different task of data entries from specialist before data sent to the state• Write up weekly QC disposition• Perform daily QC reports

    • Student Assistant
      • May 2012 - Dec 2015

      • Performed cleaning duties for offices and reception areas.• Performed light cleaning tasks for campus building exteriors.• Moved desks bookshelves conference tables and other office furniture as required.

Education

  • 2008 - 2015
    California State University-Chico
    Bachelor of Science - BS, Management Information Systems, General

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer Networking, Information Technology and Services, Information Services, Information Technology Consulting, Computer and Information Technology.”

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