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Celina Chouinard profile image

Celina Chouinard

Intro Book
Risk management professional with 15+ years of experience in process improvement, Six Sigma, and workers compensation.
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Location
Meridian, Idaho, United States, US
Skills
  • Process Improvement
  • Risk Management
  • Training
  • Six Sigma
  • Workers Compensation
  • Show all
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Bio

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Celina Chouinard is a seasoned risk management professional with 15+ years of experience in process improvement, Six Sigma, and workers compensation. She has held various leadership positions, including AVP Strategic Project Mgmt at Sedgwick Claims Management Services, Inc. and Senior Workers Compensation Examiner at Gallagher Bassett. Celina has a Bachelor's degree in Project Management from the University of Phoenix and holds certifications in Scrum Product Owner and Black Belt. She has expertise in process improvement, risk management, training, and project management, with a strong background in workers compensation and claim management. Celina has worked with various clients, including automotive workers, and has experience with Kaizen Events and rapid process improvements. With her strong educational background and certifications, Celina is well-equipped to deliver robust process improvements and risk management solutions to clients.

Credentials

  • SCRUM Product Owner
    Rally Software
    Dec, 2013
    - Apr, 2026
  • Black Belt
    -
    Mar, 2010
    - Apr, 2026
  • Self Insured
    State of California
    Nov, 2005
    - Apr, 2026

Experience

  • Sedgwick Claims Management Services, Inc
    • United Kingdom
    • Insurance
    • 700 & Above Employee
    • Six Sigma Black Belt
      • Jun 2009 - Present

      Examine and document business processes to identify improvements that reduce cost, improve quality and generate revenue enhancements. Eliminate waste and migrate processes to the lowest cost resource. Utilize project management skills to roll out new processes on both a local and national level. Facilitate Kaizen Events to deliver rapid improvements in a controlled environment. Documented project savings of over $400k in the first 12 months. Average project savings of $100k+.

    • AVP Strategic Project Mgmt
      • Jun 2009 - Present

  • Xchanging
    • Workers Compensation Supervisor
      • Jun 2009 - Oct 2009

      While working as a claims supervisor I oversaw 9 examiners with caseloads of 175-200 addressing all technical and personnel issues. Technical issues included reviewing files, large reports, acting as a client liaison and providing advice on all aspects of a claim file. Personnel issues included mentoring, coaching and addressing disciplinary actions.

  • CorVel
    • Workers Compensation Supervisor
      • Mar 2006 - Jun 2009

      Working as a claims supervisor providing oversight for all aspects of client maintenance for 6 large clients and 4 examiners. Client maintenance included addressing all client issues and bridging the gap of their concerns with both their program and any claim issues. Also worked with manager to bring on multiple new accounts including a transition plan for claims and client to insure minimal client interruption.

  • Gallagher Bassett
    • Senior Workers Compensation Examiner
      • Mar 2003 - Mar 2006

      Handled 175 lost time workers compensation claims and high-risk files for dedicated account of automotive workers. Adjusted files and dealt with multiple issues such as litigation, union, and return to work while administering all state entitled benefits.

  • Broadspire
    • United States
    • Insurance
    • 700 & Above Employee
    • Sr. Claims Examiner
      • 2001 - 2004

    • Sr. Claims Examiner
      • 2001 - 2004

Education

  • 2013 - 2016
    University of Phoenix
    Bachelor's degree, Project Management

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Industry Focus. “Risk Management”

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