Experience

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  Day & Nite Plumbing & Heating

  • Lynnwood, Washington, United States

  • Customer Service Representative

    • Oct 2020 - Jan 2021
    • Lynnwood, Washington, United States

    • Answer incoming calls, gather customer information and schedule for plumbing or heating needs, either using existing accounts or setting up new accounts• Run customer credit cards in Payzer for deposits and payments, when applicable• Called customers for follow up if needed• Sent out customer new billable client packets for possible new client processing• Did daily accounting invoice checking for syncing from SmartServ to Quickbooks• Sent out daily Wombly reviews to customers• Checked, stamped, sorted daily mail.• Opened checks from mail & recorded into AR book and provided to accounting for deposit and posting

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  GTS Distribution

  • Everett, Washington, United States

  • Accounts Receivable Clerk

    • Sep 2016 - Apr 2020
    • Everett, Washington, United States

    • Receive, open, deposit and post daily incoming mail for customers payments• Answer sales reps calls and run customer credit card charges• Post daily incoming location deposits (deposits made by other warehouse locations for customer accounts) • Post daily incoming wires provided from bank summary• Assist warehouse in running customer credit cards for daily shipments• Assisting in daily sales rep overrides for shipments exceeding customer credit limits • Assisting warehouse in deleting invoices for sales order corrections • Creating non cash fee invoices for credit card fees from credit card charges • Processing credit card refunds on request when charged incorrectly• Applying credit memo posting or credits on accounts to corresponding invoices to keep account balanced• Assist sales reps with account history information, reports or credit card charges to answer in customer account inquiries• Supply AR clerks with daily differences from payments postings• Run cash receipt reports to manage and track posted deposits • Periodically run AR reports for sales reps when AR accounts clerks are not available • Also cover for term account overrides after hours when AR accounts clerks are not available

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  Cross Valley Water District

  • Snohomish, WA

  • Customer Service/Account Clerk

    • Apr 2014 - May 2016
    • Snohomish, WA

    • Answer, assist & log in incoming customer calls• Direct customer contact to post payments received in office• Performed payment processing, cash postings & credit entries on customer’s accounts• Daily processing for all incoming payments received via ACH, WEBCC, WEBQC• Maintain multiple sheets during processing, for over the counter, misc. incoming charges and batch reconciliation• Manage customers’ accounts to keep updated with correct mailing addresses, email billing, duplicate billing and autpay setups when requested• Receive, log, research & correspond customers cost of new water service inquires requests• Receive and log daily escrow fax requests for estimated billing, final billing or tap and connection charges owing• Run estimates, and research if any Tap & Connection charges are owed, correspond back to escrow• Perform customer account finals on sold properties, move ins for new customers and correspond back with escrows• Receive, sort, post and process mail in system for all customer payments, daily e-depositing to bank• Assist in tracking terminated accounts with credit balances to issue refunds accordingly• Assist meter readers with handhelds, perform route verifications, confirm all information is updated and entered for billing.• Assist in running report for sending out letters on delinquent accounts for shut offs• Balance out cash drawer and sending deposits to bank for any cash payments received for end of day

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  Western Washington Cardiology

  • Everett, WA

  • Scheduler/Operator

    • Feb 2013 - Apr 2013
    • Everett, WA

    Course Externship performed and completed successfully. Performing the following:• Patient Intake Forms• New patient registration packets• Patient reminder calls• Answered phones• Transferred calls• Scheduled appointments• Patient follow ups calls for referrals

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  Everest College-Everett

  • Student

    • Jul 2012 - Apr 2013

    Medical Administrative Assistant Course Graduate

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  LexisNexis CourtLink

  • Bellevue, WA

  • Accounts Receivables Clerk/ Fulfillment Rep

    • Mar 2006 - May 2012
    • Bellevue, WA

    While in Accounting Clerk position my manager changed and I my title changed to Fulfillment Rep, job duties the same.• Researching the XML data from Clear for credit request inquiries • Provided complete analyzed breakdown of account information for customers to verify account statuses• Performed payment processing• Cash postings• Intercompany transfers• Manual, bad debt & late billing• Credit entries• Receive & track court refunds• Emailing monthly billing• Re-instating accounts• Electronic invoice submitting• Noted customer accounts of returned mail • Direct customer contact to reconcile accounts and/or explain charges• Performed Document Retrieval vendor upload for payment process weekly

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  LexisNexis

  • Bellevue, WA

  • Office/Data Entry Clerk

    • Mar 2006 - Mar 2007
    • Bellevue, WA

    • Assignment description as OSD (Original Source Document)• Received attorney document orders• Data entry• Researching• Scanning• Document retrieval and verification for attorney delivery• Reviewed News Alerts & put information into various spreadsheets

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  Varsity Contractors

  • Kent, WA

  • Cleaner

    • 2004 - Oct 2006
    • Kent, WA

    • Clean bank facilities and the WA State K-9 Bellevue Training Facility after hours.

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  Northwest Multiple Listing Services

  • Kirkland, WA

  • Office Assistant/Data Entry

    • 2003 - Sep 2005
    • Kirkland, WA

    • Quarterly mailings• Data entry• Filing • Office assistance

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  Airgroup Express

  • Bellevue, WA

  • General Office Clerk/Accounts Payable Clerk

    • Apr 2001 - Aug 2003
    • Bellevue, WA

    • Handled auditing duties• Provided light bookkeeping• Tracing and invoicing• Provided administrative services as needed using MS Office• Provided customer service regarding any product questions from clients

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  Perkins Coie

  • Bellevue, WA

  • Records Specialists

    • Oct 2000 - Jan 2001
    • Bellevue, WA

    Contractor position for 4 months.

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  Aztec Heating & Air Conditioning

  • Tucson, AZ

  • Receptionist

    • May 1998 - Jun 1999
    • Tucson, AZ

    Started as a contractor, got hired full time. Gave 3 months notice to move to another state.

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  Kids Country

  • Bothell, WA

  • Teaching Assistant

    • 1999 - 1999
    • Bothell, WA