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Carol Mettler

Call Center Receptionist at The Everett Clinic
Intro Book
Experienced customer service and healthcare professional with data entry and medical terminology skills.
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Location
Marysville, Washington, United States, US
Skills
  • Healthcare
  • Data Entry
  • Hospitals
  • Medical Terminology
  • Healthcare Management
  • Show all
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Bio

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Carol Mettler is a seasoned healthcare professional with experience in customer service, data entry, and medical terminology, having worked in various roles including Call Center Receptionist, Accounts Receivable Specialist, and Customer Service/Collections at hospitals and medical facilities.

Experience

  • The Everett Clinic
    • Call Center Receptionist
      • May 2012 - Dec 2014

      Answer phones, schedule appointments for approx 130 primary care providers, help patients update their insurance information, and demographics. Assist patients with prescription refill and referral requests. Help patients with any other question/information they may need.

  • Skagit Regional Clinics
    • Accounts Receivable Specialist
      • Oct 2008 - May 2012

      Follow up with insurance companies regarding claim payments/adjustments. Review billing from hospital claims, and setting up for processing. Work with Patient Financial Services department, helping patients with payments, claims and insurance information. Set up payment plans and helped with phones.

  • Seattle Cancer Care Alliance
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Case Rate Follow Up
      • Sep 2007 - Oct 2008

      Follow up with insurance companies regarding payments on transplants and after care. Set up new patient accounts. Handled insurance refunds, Reviewed patients balances. Handled incoming payments from insurances, including bank deposits.

    • Customer Service/Collections
      • Apr 2005 - Sep 2007

      Answer patients phones calls, handled requests and took payments over the phone. Reviewed and made decisions regarding charity care, set up payment plans. Prepared and sent out correspondence in regards to past due accounts, worked with collection agencies. Worked insurance refunds and adjustmentsTrained new Employees

  • University of Washington Medical Center
    • Greater Seattle Area
    • Customer Service & Collections
      • Aug 2000 - Apr 2005
      • Greater Seattle Area

      Answer patients phones calls, handled requests and took payments over the phone. Reviewed and made decisions regarding charity care, set up payment plans. Prepared and sent out correspondence in regards to past due accounts, worked with collection agencies. Worked insurance refunds and adjustmentsTrained new Employees

Education

  • 1970 - 1975
    Mariner High School
  • Everett Community College
    Business

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Health, Wellness and Fitness”

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