Bio
Experience
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IP Australia
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Melbourne, Victoria, Australia
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Customer Service Agent
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Apr 2022 - Present
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Melbourne, Victoria, Australia
Customer service enquiries relating to Intellectual Property: Patents, Trade Marks, Registered Designs and Plant Breeder's Rights, across multiple streams of contact; inbound phone enquiries, emails, case management and back of house processes.
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Australian Trade and Investment Commission (Austrade)
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Melbourne, Victoria, Australia
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Senior Customer Service Agent
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Mar 2021 - Mar 2022
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Melbourne, Victoria, Australia
Austrade customer service enquiries across multiple streams of contact; inbound phone enquiries, emails, web chat, case management and back of house processes. Production of agent support materials: call flowchart, export product type designation and resources, and knowledge articles/scripts.
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Department of Industry, Science and Resources
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Melbourne, Victoria, Australia
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Senior Customer Service Agent
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Apr 2020 - Mar 2021
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Melbourne, Victoria, Australia
Customer enquiries on behalf of Department of Industry Science Energy and Resources (Business.gov.au) as a small business specialist, including liaison with the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO), Federal Grants, Programs and Assistance, Business registrations and business advice across multiple streams of contact; inbound phone enquiries, emails, web chat, case management and back of house processes.
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Tee Shirt Graphics
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Melbourne, Victoria, Australia
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Graphic Artist
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Jul 2016 - Mar 2020
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Melbourne, Victoria, Australia
Design and pre-press film production for garment printing, predominantly using Adobe Apps on Mac OS and Microsoft platforms. Digital print production using Roland and Mimaki wide format printers. IT system and network administrator.
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Cybersight Web Design
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Melbourne, Australia
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Owner/Designer
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Jan 2000 - Jun 2016
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Melbourne, Australia
Web design and development HTML, CSS, JavaScript, video, copywriting and content development, search engine marketing and optimisation
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Immaculate Concepts
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Melbourne, Australia
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Owner/Illustrator/Visual Facilitator
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Jan 1989 - Jun 2016
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Melbourne, Australia
Conceptual illustration for editorial, advertising and publishing industries. Time Magazine, Financial Review Magazine, Business Review Weekly, Law Institute Journal, etc.Keynote visual facilitation for senior executive change management events: NAB - November 2011 SODEXO - August 2010 AON - December 2002
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ArtSales.com.au
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Melbourne, Australia
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Owner
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Jun 2004 - Nov 2012
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Melbourne, Australia
Online marketplace for visual artists.
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Torque Arts Consulting
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Melbourne, Australia
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Consultant
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2005 - 2005
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Melbourne, Australia
Sourcing, recommending and commissioning major artworks for public spaces.
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Holmesglen Institute
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Moorabbin, Victoria, Australia
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Lecturer
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1995 - 1995
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Moorabbin, Victoria, Australia
Formerly Barton Institute of TAFE.Curriculum creation and lecturer in Illustration.
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Monash University
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Caulfield, Victoria, Australia
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Lecturer
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1993 - 1993
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Caulfield, Victoria, Australia
Lecturer in Illustration.
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RMIT University
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Melbourne, Australia
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Lecturer
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1991 - 1992
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Melbourne, Australia
Lecturer in Illustration.
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Sunday Herald
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Melbourne, Australia
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Illustrator
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Mar 1989 - Sep 1990
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Melbourne, Australia
Illustrator.
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The Age
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Melbourne Australia
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Designer and Illustrator
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Dec 1984 - Nov 1988
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Melbourne Australia
Designer and Illustrator.
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Education
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1982 - 1984Swinburne University of Technology
Bachelor's degree, Graphic Design -
1979 - 1981UWC Atlantic College
International Baccalaureate, English, Chinese Language, Chinese Studies, Art, Mathematics, Chemistry
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