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Buzz Valutis profile image

Buzz Valutis

Vice President Customer Operations at JARaaS Inc.
Intro Book
Seasoned professional with 20+ years of experience in management, project management, and leadership.
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Location
Meridian, Idaho, United States, US
Skills
  • Project Management
  • Program Management
  • Management
  • Account Management
  • Cross Functional Team Leadership
  • Show all
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Bio

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Buzz Valutis is a seasoned professional with over 20 years of experience in management, project management, and leadership. He has held various positions in Fortune 50 companies, including Training and Quality Assurance Manager at Valor Global, Process and Capabilities Manager at Hewlett-Packard, and Team Sales/Development Coach at Hewlett-Packard. He has also managed teams, projects, and processes in various industries, including IT, sales, and customer service. With a strong background in coaching and building leadership teams, Buzz has a proven ability to coach and build lead teams with Fortune 50 companies. He is also skilled in change management, CRM, and call centers.

Experience

  • JARaaS Inc.
    • Vice President Customer Operations
      • Jun 2024 - Present

    • Sr. Director Customer Success
      • Nov 2023 - Jun 2024

  • PartnerHero
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Sr. Operations Manager
      • Jul 2021 - Nov 2023

    • Operations Manager
      • Jan 2021 - Jul 2021

  • Valor Global
    • Boise, Idaho, United States
    • Training and Quality Assurance Manager
      • Mar 2020 - Jan 2021
      • Boise, Idaho, United States

  • ProService Boise
    • Training And Quality Manager
      • 2019 - Mar 2020

      Successful operations manager with over 15 years experience in managing teams, projects, process, and training. Proven ability to coach and build leadership teams with Fortune 50 companies. A creative problem-solver leading fast-paced sales and service organizations.

  • Jelli, Inc.
    • Boise, Idaho Area
    • Manager, Boise Network Operations Center
      • Jan 2016 - 2019
      • Boise, Idaho Area

  • Hewlett-Packard
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Experience Program Manager
      • Oct 2012 - Dec 2014

      - Improved customer experience by 65%- Increased web user efficiency by 140% - Reduced customer ‘Help’ requests by 50%

    • Process and Capabilities Manager
      • Jun 2011 - Oct 2012

      - Managed all internal IT and process-improvement projects - Led transformation of telephony from analog to VoIP digital system for global team- Led migration of business database from legacy to new vendor- Created joint business venture for an increase of $80 million in new sales - Customer support pilot program to increase customer engagement- Managed IT project prioritization process for global business unit

    • Project Manager
      • Feb 2007 - Jun 2011

      - Owned and managed all project requests with IT and stakeholders - Reduced business OPEX by 25% year-over-year- Managed off-shore IT team- Launched HP social media program, garnering over 100k followers - Launched Communications Plan which increased inventory awareness by 150%

    • Team Sales/Development Coach
      • Mar 2005 - Feb 2007

      - Quality assurance and sales coaching program which increased sales revenue over 100% - Developed and delivered training curriculum on consultative selling- Increased customer satisfaction with HP North American sales team by 80%- Six Sigma Green Belt certification- Delivered sales training and product positioning to increase value-added sales by 40%- Built and launched quality assurance program for sales team of 120 agents- Managed training program which increased sales conversion by 20%- Increased sales by $80 million and customer satisfaction by 40% in two years

  • DIRECTV
    • El Segundo, CA; Boise, ID
    • Escalations/Communication Management
      • 2001 - 2005
      • El Segundo, CA; Boise, ID

      - Managed communication process for internal and outsourced call centers - Special liaison between Boise call center and Office of the President - Created immediate, consistent customer escalation process for all points of customer contact in internal and outsourced call centers - Personally responded to customers with unresolved escalations

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Industry Focus. “Management Consulting”

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