Experience

• 

  Evergreen Health Group

  • Chief Of Staff

• 

  EverGreen Health Group

  • Chief of Staff

    • Jul 2022 - Present

• 

  AbleHearts Communications

  • Tampa, Florida, United States

  • Chief Of Staff

    • Dec 2021 - Dec 2022
    • Tampa, Florida, United States

• 

  Evergreen Health Group

  • Dallas, TX

  • Director of Risk Management

    • Sep 2021 - Dec 2021
    • Dallas, TX

• 

  OnPointe

  • Special Projects and Risk Manager

    • Dec 2017 - Sep 2021

• 

  VeraCare Hospice

  • Director of Licensing & Accreditation

    • Jan 2017 - Jan 2018

• 

  21st Century Health Care Consultants

  • Bradenton, Florida

  • Quality Outcomes Program Director

    • Oct 2012 - Nov 2016
    • Bradenton, Florida

• 

  Hoveround Corporation

  • Sarasota, Florida

  • Training Administrative Assistant

    • Sep 2011 - Oct 2012
    • Sarasota, Florida

    Accountable for the processing, organization, and maintenance of all electronic and paper training records for a company of over 500 employees with a Medicare and Joint Commission regulated environment. In charge of the formatting of all company training materials into the approved Hoveround format, and ensuring that all documents are free of errors. Responsible for working closely with the Quality Assurance department in order to circulate all training materials through the controlled document process for approval. Coordination of new hire orientation for both internal and external employees.Created 40+ attractive and easy to use workbooks in Microsoft Publisher for use alongside PowerPoint training presentations. Created a comprehensive call monitoring spreadsheet in Microsoft Excel that would automatically tabulate call score percentages based on key performance indicators and requirements for phone representatives. Conducted group call coaching sessions with new phone representatives in order to help identify areas in need of improvement. Supported members of the Compliance Department in learning and troubleshooting various aspects of Microsoft Excel, including one-on-one training sessions.Ran reporting on all new Intake Department trainees in order to track statistics relating to productivity and effectiveness.

• 

  PetSmart

  • Pet Trainer

    • Feb 2009 - Nov 2011

    Facilitated group training classes that provided guidance to pet parents regarding basic canine psychology and behavior. Assisted students in breaking down the behavior of their pet in order to determine the best way to redirect the behavior. Broke down basic dog obedience into easy to follow steps while promoting a positive outlook in the classroom. Used problem solving and keen observational skills to aid students in identifying ways to modify their personal behavior in order to influence the behavior of their pets. Provided students with incremental goals on a weekly basis. Used interpersonal skills to assist in building a pool of customers loyal to the company. Coordinated scheduling of group training class to reflect the needs and demands of the client. Provided students with the tools necessary to achieve their goals both inside and outside the training class.

• 

  Gould & Lamb, LLC

  • Cost Analyst

    • Sep 2010 - May 2011

    Created Medicare Set-Asides to assist insurance companies in assesings their future exposure on Worker’s Compensation and liability claims. Reviewed individual patient cases to determine appropriate future care depending on patient illness or injury. Assessed past medical history in order to predict future medical treatment patterns. Analyzed prior bills and payments to determine correct ICD9 codes and HCPCS for each particular case. Used extreme attention to detail in order to determine all possible necessary items or to remove unnecessary items in MSA’s. Consistently achieved over 100% of required production on a weekly basis resulting in the attainment of operational goals. Created accurate and detailed spreadsheets depicting the breakdown of the lowest defensible Medicare Set-Aside.Maintained excellent quality while exceeding goals.