Experience

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  Fulgent Genetics

  • Los Angeles, California, United States

  • Testing Lead

    • Jul 2021 - Present
    • Los Angeles, California, United States

    Provide exceptional customer service to LA County Department of Health EmployeesAssist with registering large quantity of employees for weekly testingMaintain vital information databaseResponsible for collecting insurance informationResponsible for maintaining customer profiles and insurance verificationAnswer customer questions or inquiriesResponsible for confirming the employees’ information and activating testing kitsMonitor and maintain testing facilityResponsible for supervising and assisting the evening Operators and staffResponsible for ensuring reports are completed prior to the end of each shiftEnsure to track inventory and process supply request as neededEnsure the site is sanitized, cleaned, and locked at the end of each

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  IQAir: First in Air Quality

  • La Mirada, California, United States

  • Order Administrator

    • Nov 2020 - Jun 2021
    • La Mirada, California, United States

    Ensure superior customer service is delivered at all times Ensure accurate and timely completion of all orders Process a variety of orders, returns, update customer records, and respond to phone calls, emailsand other inquiries or requests from customersAssist as needed with backorders, shipping, damage claims and projects for the OrderDepartmentIdentify and recommend productivity, customer service and process enhancements Verify and process warranty cards on a daily basisBack up to Technical Support Department by providing technical customer service,trouble-shooting and resolution of a variety of issues related to IQAir products or services● Ensured to process third party purchases such as WalMart, Best Buy, and Amazon● Coordinate LTL Freight Pick up for large ordersResponsible for filling in as Liaison Reception Scheduling Coordinator,Adecco,USA

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  Pilot Freight Services

  • Hawthorne California

  • Scheduling Coordinator

    • Jan 2020 - Apr 2020
    • Hawthorne California

    Maintain accurate documentation and prepare necessary reports for collaborating departmentsAssist customers in accessing appointment options and services rendered through third party vendorsProvide case management for future appointments, special accommodation appointments, and beyond appointments.Confirm and schedule appointments directly with clients and ensure appropriate truck is routed to the customerRespond to customer emails, phone calls, and text inquiries to quickly resolve scheduling issuesCollaborate with Dispatch Department to ensure timely pick-ups and drop-offsProvide superior customer service by promoting excellent client satisfaction while maintaining company policyProvide as needed information for potential customers and vendors ● Provide conflict resolution

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  Charter Communications

  • Field Operations Dispatcher

    • Aug 2019 - Jan 2020

    Perform daily routing of Field Service work orders using established Workforce Management System(WSM/WFX)Manages technician routes using established workforce management system to ensure customer commitments are met (i.e. install and service calls)Using established procedures, notify and update Field Technicians on work/tasks or referrals in their designated areas, e.g. assist fix agents with system/plant outagesNavigates the billing system to build or edit work orders and confirms schedule availability for referrals, new orders and reschedules for Field Technicians, in accordance with established proceduresInterprets data from the established workforce management system to identify current and potential scheduling problemsCompletes, cancels or re-assigns work assignments for Field Technicians and safeguard operations by informing management of potential problemsHandles in-bound/out-bound calls for both internal and external customers and provides exceptional customer serviceAssist on the Escalation to Dispatch Team (ETD) by providing conflict resolution to those customers that request escalation to managementContacts customers to confirm scheduled appointments, performs basic (Level 1)troubleshooting and verifies the plant is restored when outages are reported as resolvedLogs information regarding plant outages (planned and unplanned) and disseminates to all appropriate field and customer contact personnelResearches and identifies unnecessary service calls related to known issuesWorks with various and moderately complex software platformsAssists Call Centers with escalated requests in a timely fashion

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  Los Angeles County Department of Public Social Services

  • Greater Los Angeles Area

  • Clerk

    • Jun 2016 - Dec 2018
    • Greater Los Angeles Area

    Administrative Support/Social Services

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  Hulu

  • Santa Monica,CA

  • Customer Service Representative

    • Dec 2015 - Jun 2016
    • Santa Monica,CA

    • Build rapport, listen, clarify and manage conversational flow• Answer customer telephone and emails regarding existing and expired accounts• Make requested changes and upgrades to accounts• Manage upset customers, conflicts and challenging situations• Maintain adequate Metrics by ensuring to follow company's workflow,maintaining attendance and shift commitment, and assisting customers with an empathetic approach• Deliver outstanding service, exceed expectations and build long-term loyalty• Work in teams and in a self-directed environment

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  Kingdom Destiny Fellowship Int'l

  • Greater Los Angeles Area

  • Assistant Regional Administrator

    • Sep 2015 - Dec 2015
    • Greater Los Angeles Area

    •Managing the day-to-day operations of the office•Organizing and maintaining files and records•Planning and scheduling meetings and appointments•Managing projects and conducting research•Preparing and editing correspondence, reports, and presentations•Making travel and guest arrangements•Providing quality customer service•Working in a professional environment

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  Training and Research Foundation

  • Greater Los Angeles Area

  • Health Program Assistant

    • Dec 2011 - Jan 2015
    • Greater Los Angeles Area

    • Provide administrative/secretarial support such as answering telephones, and assisting visitors.• Transcribe, compose, type, edit, and distribute agendas and minutes of meetings.• Schedule and coordinate meetings, interviews, appointments and events.• Establish, maintain, and update files, databases, records, and other documents.• Ensure Centers are in compliance and following state and federal health regulations.• Follow-up on open items, tracking and managing deadlines, and filings.• Train new employees• Manage cases with a medical condition • Provide and encourage parent involvement

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  US CENSUS BUREAU

  • Baton Rouge, Louisiana Area

  • E-NUMERATOR

    • Apr 2010 - Jun 2010
    • Baton Rouge, Louisiana Area

    • Compiled and transcribed information obtained, and completed research for my assigned area.• Reviewed information and provided data entry and case management including, tracking down leads and accurately mailing time sensitive materials

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  Iberville Parish Library

  • PLAQUEMINE, LA

  • PAIGE

    • Aug 2008 - Feb 2010
    • PLAQUEMINE, LA

    • Responsible for maintenance of library books and equipment.• Assisted patrons and maintained the appearance of the facility

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  BUTCHER BOY GROCERY

  • PLAQUEMINE,LA

  • CASHIER

    • Jun 2007 - Aug 2008
    • PLAQUEMINE,LA

    • Greet customers entering into the organization• Handling all the cash transaction of the organization• Receive payment by cash, checks, credit card etc• Checking daily cash intake• Guiding and solving queries of customers• Providing training and assistance to new joined cashier• Assisted patrons and maintained the appearance of the facility