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Bio

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Brenna Karp is a seasoned sales and marketing professional with extensive experience in customer service, retail, and social media marketing. She has a strong background in communication and interpersonal skills, with a Bachelor's degree from California State University San Marcos.

Experience

  • Dog-ON-It-Parks
    • Everett, WA
    • Sales and Marketing Assistant
      • Sep 2014 - Dec 2015
      • Everett, WA

      This position included a variety of tasks and took an “all hands on deck” approach when it came to daily operations to keep business flowing. On an average day, I was responsible for assisting in designing dog parks with agility equipment, answering phones, customer service, maintaining social media accounts, writing blog posts, coordinating and maintaining customer orders from commencement through completion, accounting, settling past due accounts, maintaining sales journals, administrative office tasks, generating new business and project management.

  • LA Fitness
    • Lacey, WA
    • Front Desk Receptionist
      • Jan 2014 - May 2014
      • Lacey, WA

      My main duties included greeting guests, scheduling meetings, answering phone calls, processing account payments and contacting members regarding overdue account payments.

  • Competitor Group, Inc.
    • Greater San Diego Area
    • Receptionist/Customer Service Representative
      • Jun 2013 - Nov 2013
      • Greater San Diego Area

      On a daily basis, I was responsible for handling all customer service inquiries, administrative support and greeting clients. I was the main customer service line for the company and received all phone calls on a multi-line system from customers, clients and office personnel. Provided excellent customer service to disgruntled customers. Very fast paced environment with high call volumes that required a lot of organization, hospitality, patience and confidence. I also greeted visitors, preformed multiple administrative tasks such as data entry and helped the Administrative Assistant with preparing for board meetings. I was praised constantly for my hard work and having a good, upbeat attitude with a smile on my face.

    • Intern
      • Jan 2013 - May 2013

      I was an intern at Clear Channel Communication in the promotions department. I helped facilitate and attended events that were hosted to promote the radio stations. I worked in the office and performed some office duties such as follow up calls from contest winners and much more. I also worked with the producer of the morning show on channel 93.3 every thursday morning. I learned about website design and updated the channel 93.3 website. I answered calls that came from listeners and learned some of the aspects of the production of radio shows.

    • Volunteer
      • Jan 2013 - May 2013
      • Encinitas, CA

      As a volunteer at the Seacrest Village Retirement Community I worked with the elderly residents and constantly interacted with them. I facilitated the afternoon mingle sessions and worked on different events for them. I also assisted with various activities such as craft time. Most importantly, I just spent quality time with the residents, visiting with them and talking to them.

  • Journeys
    • Escondido, CA
    • Shift Supervisor
      • Apr 2010 - Jan 2012
      • Escondido, CA

      As a shift supervisor at Journeys Shoe Store my main job was to oversee the other employees and assist the customers. My job was to run the store when the manager and co-manager were not present. I opened the store and closed the store as well. I filled out paperwork for the manager and assisted with his duties. I received shipments and assisted with inventory checks.

  • Peet's Coffee & Tea
    • San Mateo, CA
    • Cashier/Barista
      • 2008 - 2009
      • San Mateo, CA

  • Panera Bread
    • Milbrea, CA
    • Cashier/Barista
      • 2007 - 2008
      • Milbrea, CA

  • Coldstone Creamery
    • San Mateo, CA
    • Cashier
      • 2006 - 2007
      • San Mateo, CA

Education

  • 2009 - 2013
    California State University San Marcos
    Bachelor's degree, Communication

Suggested Services

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Industry Focus. “Retail”

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