Experience

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  Schiefelbein Analytics, LLC

  • Washington D.C. Metro Area

  • Managing Director

    • Apr 2011 - Present
    • Washington D.C. Metro Area

    Consult on technology strategy, policy, organizational structure, process optimization, data security, privacy, analytics, revenue and margin optimization in corporate, government, vendor and professional services organizations. Representative engagements include:• Founder, advisory board chair, and program administrator for the Association of Corporate Counsel Data Steward Cybersecurity Program addressing 45,000 ACC members, their law firms and legal service providers.• Marriott top 5 data breach – Lead technical expert on discovery and litigation issues spanning thousands of devices, five enterprise and fifteen micro data centers, and enterprise applications and data warehouse.• Multiple eDiscovery and predictive coding consulting engagements including Cheng v. Toyota, UEBT v. Sutter Health, and Lifespan second request.• CCPA and GDPR data privacy consultant for a dozen companies such as AAA, Greystar, CEC and Cherwell.• FTC consultant on eDiscovery processing, document review and analytics platform assessment, strategy development, acquisition, SaaS/LPO outsourcing and FedRAMP security controls and authorization.• Seven figure engagements on PG&E litigation readiness, legal hold, records management and unstructured data cloud compliance solutions, policy, planning, and change management spanning 25,000 employees.• Optimized offshore data processing and hosting operations for global risk consultancy; manage platform migrations from proprietary software to cloud industry standards; infrastructure standardization across nine global data centers.• Large antitrust class actions – Predictive data analytics consulting, protocol negotiations and expert declarations in class action litigations involving Fortune 50 corporations.

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  Xerox

  • Washington D.C. Metro Area

  • Sr. VP of Consulting Services

    • Sep 2014 - Aug 2015
    • Washington D.C. Metro Area

    Reported to CEO of Xerox Litigation Services. Responsible for the consulting division and thought leadership at this Top 3 e-discovery service provider.● Transformed corporate brand strategy, market messaging, technology strategy and consulting services to focus on leveraging big data analytics and data science across EDRM and GRC lifecycles.● Asked to lead Fortune 10 BPO/LPO managing all e-discovery operations in historic, 11-figure litigation spanning dozens of related matters, 200 direct employees and contractors, six vendors and consulting firms, supporting 1000 law firm attorneys, contract attorneys and litigation support personnel, with nearly $80 million in annual e discovery spend.● Drove strategy to save $25 million client, and retain other key clients, using data analytics and consultative client service organization to reduce client e-discovery spend by at least 20%. ● Launched new data analytics consulting service, ramped up data scientist staffing, and developed integrated strategies, budgets and plans to leverage over 500 data scientists, R&D functions, and analytics technologies worldwide. ● Integrated standalone data analytics process into client-facing software application, and launched suite of consulting services to complement client self-service capabilities.● Launched new information governance and digital forensics consulting practices, and forged partnership with leading information governance boutique to service strategic needs of key clients. ● Full P&L responsibility for Consulting Services division. Delivered e-discovery, forensics, compliance, information governance and GRC analytics and consulting services for major corporate and law firm clients.

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  UBIC North America

  • Washington D.C. Metro Area

  • COO and Chief Strategy Officer

    • Oct 2013 - Sep 2014
    • Washington D.C. Metro Area

    Reported to the CEO. Responsible for corporate and service line strategy and operations.● Asked to lead UBIC North America as CEO.● Revamped corporate, service line and technology strategies to leverage analytics in consulting, data processing, hosting and document review.● Pivotal role in the repositioning and sale of TechLaw Solutions to UBIC Inc., a leader in the development and application of data analytics in the e-discovery, government and corporate GRC space.● Halted revenue decline by retooling sales strategy and organization, and expanding service offerings.● Drove development of complex pricing model for greater flexibility in sales and pricing, while increasing margins and transparency to support intelligent cost reductions. ● Overhauled core technology strategy to achieve substantial cost savings, and immediate revenue impact from new capabilities. Eliminated legacy product line with declining revenues at 1% of peak revenue. Integrated teams to provide 24x7 client support, and 50% faster turnaround on key processes.

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  Howrey LLP

  • Washington D.C. Metro Area

  • Managing Director of E-Discovery

    • 2008 - 2011
    • Washington D.C. Metro Area

    P&L and operational responsibility for e-discovery business unit with over $40 million in revenues.● Transformed business model for document review services, including tiered cost and pricing, per-gigabyte pricing, financial margin analysis, quality assurance/control standards, and technology-assisted review.● Won designation as global e-discovery counsel for Fortune 100 corporations. ● Advised attorneys, clients and co-counsel on draft protocols, 26(f) negotiations, e-discovery plans, client e discovery readiness programs, records management, e-discovery ‘SWAT’ teams, ESI preservation and defensible destruction, strategies for cost and risk reduction, and guidelines for managing outside counsel and vendors. ● Presented numerous client and internal continuing education presentations.● Drove innovation on early case assessment, keyword analysis, and e-mail social networks. Led initiative to upgrade document review platform to include analytics and predictive coding. Expanded data processing capabilities to terabyte-sized cases, while hosting 60 terabytes and substantially improving quality. Reduced 40 ESI vendors to two.

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  LECG Corporation

  • Washington D.C. Metro Area

  • Chair of the Electronic Discovery Practice

    • 2006 - 2008
    • Washington D.C. Metro Area

    Reported to the CEO. Developed the firm’s business strategy for electronic discovery. Restructured practice group of 70 professionals along vertical service lines including ESI services, digital forensics, data analytics and corporate litigation readiness.● Primary engagement responsibility for cases with $7.5 million in revenue involving digital forensics, data analytics, data breach response, early release of financial results, voting machine code, large cases involving hundreds of custodians, shared data repositories, defensible process, and technology-assisted review.● Primary expert on additional cases with $5.2 million in revenue involving large electronic discovery, corporate and regulatory investigations, enterprise IT systems, email archiving, data warehouses, backup and archive systems, and cloud hosting arrangements.● Speaker at numerous industry conferences such as the American Association of Port Administrators, law firm and in-house counsel CLE events. Member of the advisory board and panelist for the Georgetown University Law Center’s Advanced E-Discovery Institute.● Sole or lead business development role in selling cases with revenue over $2.5 million.● Responsible for developing 16,000 square foot lab to support nationwide ESI processing, hosting and forensic analysis, integrated with firmwide IT data center.

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  Williams & Connolly LLP

  • Washington D.C. Metro Area

  • Chief Information Officer

    • 2003 - 2006
    • Washington D.C. Metro Area

    Responsible for IT, electronic discovery, litigation support, knowledge management and paralegals, with over 100 staff and $10 million budget.● Performed e-discovery consulting on over 100 matters, including high-profile and criminal white collar cases.● Conducted e-discovery strategy presentations for client in-house and co-counsel, and e-discovery readiness strategies for client ESI preservation, collection and consultant/vendor management. ● Developed firmwide best practices to guide attorney decision-making across the EDRM lifecycle, including database hosting and document review methodology. Organized and presented in-house CLE programs.● Initiated strategies and executed projects in network security, disaster recovery and business continuity, e-mail availability, change management, mobile/wireless access, document review hosting, transcript management, trial logistics and presentations, class action/MDL management, redundant off-site data center, site-to-site SAN replication, matter-centric document management, secure Web-based remote access and desktop fax. Achieved 98% end-user satisfaction with IT support. ● Created four-tier paralegal job family with training requirements and career path transitions. Developed in-house training curriculum, best practices handbook, and skills development programs.

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  State of Wisconsin, Department of Electronic Government

  • Madison, Wisconsin Area

  • Administrator, Division of Enterprise Strategy and Policies

    • 2002 - 2003
    • Madison, Wisconsin Area

    Reported to the State CIO, a cabinet-level position. Responsible for statewide enterprise IT strategy and architecture for the state’s $400 million IT function, including over 25 agency IT organizations and 1700 employees. Also responsible for statewide ‘electronic government’ strategy and policy, ranked 5th overall by the nationally recognized Center for Digital Government.● Established and co-chaired Technology Leadership Council, including 15 state and local CIO’s.● Developed statewide Enterprise IT Plan, highlighting IT strategies and initiatives for meeting the State’s business goals.● Led initiative to develop statewide disaster recovery services, and planning for business continuity, continuity of government, emergency management and incident response.● Led effort to develop a common architecture for online electronic payments, enterprise directory services, XML/SOAP and other technologies. Initiated creation of Chief Architect role.● National leader in integrating federal, state and county justice systems.

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  Capella Education Company/Capella University

  • Greater Minneapolis-St. Paul Area

  • Vice President, Information Technology

    • 2000 - 2002
    • Greater Minneapolis-St. Paul Area

    Reported to the CEO. Responsible for IT strategy and systems, e-learning technologies, dot-com hosting, and staff of 85 at this rapidly growing online university. Capella is now one of the leading providers of graduate degrees with over 35,000 students and $400 million in revenue.● Led cross-functional committee to reassess online learning and technology strategy. Developed patent-pending ‘virtual learning environment’ and automated course production.● Developed consensus to ‘Web-enable’ the business model for scale and pre-IPO profitability. Strong impact on key revenue indicators including a 400% increase in Web visitor ‘engagement’ rate, 87% increase in visitor-to-inquiry conversion, and 250% increase in inquiry-to-application.● Initiated a patent-pending 2-Minute Career Advisor, personalized customer portal, online registration, electronic payment processing, financial aid, e-admissions and automated matriculation.● Reduced IT budget by 67% as share of revenue, consulting expenditures and software costs by 50%, while doubling customers and revenue. Saved $5 million in migration to industry-leading CRM system, and $3 million in migration to off-the-shelf student information system.● Managed quarterly budget forecasts with the precision required of a public company.

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  Dorsey & Whitney LLP

  • Greater Minneapolis-St. Paul Area

  • Chief Information Officer

    • 1996 - 2000
    • Greater Minneapolis-St. Paul Area

    Reported to the COO. Responsible for IT strategy and operations, litigation support technologies, research and information resources for 1600-employees in 19-offices worldwide. Managed $13 million budget and 90 staff.● Led the industry in early deployment of client extranets. Innovative deployment of streaming media twice earned case studies by Microsoft, Cisco, Intel and Compaq.● Migrated aging systems to state of the art in client relationship management, litigation support, practice automation, accounting, HR/payroll, records, conflicts, litigation and IP docketing, data warehousing and business intelligence. Migrated entire infrastructure from Macintosh to Wintel within operational budget.● Reduced Help Desk response time to 30 seconds with 75% resolution on first call. Streamlined software applications by 67%. Reduced long distance expenditures by 50%, staff turnover to 5%, and computer loss rate to less than 2%.

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  Thomson Reuters (West Publishing Company)

  • Greater Minneapolis-St. Paul Area

  • Product Manager

    • 1990 - 1996
    • Greater Minneapolis-St. Paul Area

    Created West's Desktop Practice Systems® line of law practice automation software. Products included document assembly, forms automation, research and reference programs for employee benefits, trusts and wills, bankruptcy, litigation and other practice areas. Also developed product strategy for online court, corporate and UCC filing services, and implementation plan for $30 million court opinion reengineering project. Directed royalty and content negotiations with over 100 attorney-authors, and managed staff of 20 attorneys and editors.

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  Research Systems, Inc.

  • Kalamazoo, Michigan Area

  • President

    • 1988 - 1990
    • Kalamazoo, Michigan Area

    A tax research software venture. Developed and sold probate and estate management software, and hypertext databases for the notoriously complex generation-skipping transfer tax, and ERISA Section 89 nondiscrimination rules.

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  Alfred Connable Office, Inc.

  • Kalamazoo, Michigan Area

  • Attorney

    • 1987 - 1988
    • Kalamazoo, Michigan Area

    A $400 million private trust operation. Developed estate plans for very large estates. Engaged in venture funding and operations. Drafted leases, contracts and corporate documents for client business interests.