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Benjamin Smith profile image

Benjamin Smith

Service Desk Administrator III at Fox Rent-A-Car
Intro Book
IT professional with technical and leadership expertise.
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Location
Tulsa, Oklahoma, United States, US
Languages
  • English Native or bilingual proficiency
Skills
  • Leadership
  • Microsoft Office
  • Management
  • Microsoft Word
  • Financial Reporting
  • Show all
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Bio

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Topline AI
Benjamin Smith is a seasoned IT professional with expertise in technical support, leadership, and management. He has experience in managing AWS resources, overseeing patch updates, and resolving escalated tickets. Benjamin has led technical staff and stewarded service-desks, providing technical mentorship to subordinate staff. He has also worked with major international clients, including Pfizer, Hospira, and Meridian, on server-oriented work, provisioning of mobile devices, and related administration. With a strong foundation in Microsoft Office, Microsoft Excel, and Financial Reporting, Benjamin has a unique blend of technical and business skills. He is proficient in troubleshooting Windows, Linux, Mac, and active directory systems.

Experience

  • Fox Rent-A-Car
    • Tulsa, Oklahoma, United States
    • Service Desk Administrator III
      • Dec 2022 - Present
      • Tulsa, Oklahoma, United States

      Involved in advanced technical support with a focus on automation for operational efficiency, managing AWS resources, overseeing patch updates, resolving escalated tickets, and maintaining system integrity. Additionally, this role includes fostering cross-departmental collaboration, staying current with industry technologies, and expertise in troubleshooting Windows, Linux, Mac, and active directory systems.

  • Integrated Business Technologies (IBT)
    • Broken Arrow, Oklahoma, United States
    • Systems Administrator II
      • Apr 2022 - Dec 2022
      • Broken Arrow, Oklahoma, United States

  • SRP Companies
    • Sapulpa, Oklahoma, United States
    • System Administrator
      • Jun 2017 - Oct 2021
      • Sapulpa, Oklahoma, United States

      Led technical staff, stewarding service-desk in response to daily circumstances, emergent or otherwise, as they developed. Oversaw service-desk as penultimate point of escalation, providing technical mentorship to subordinate staff as a regular course of work. Served as high authority over all IT-infrastructure, managing complete inventory of data-solutions (2,000+ assets across 15 sites) both technically and logistically, including virtualized servers hosted on-premises, all firm’s mobile devices (Android and Windows Mobile), and more. Maintained compliance with standards related to timely completion of work (SLA) at a rate of 99.9 percent.

  • Adecco Staffing, USA
    • Tulsa, Oklahoma Area
    • IT Support Technician
      • May 2016 - Jan 2017
      • Tulsa, Oklahoma Area

      Responsible for maintaining data-solutions for clients remotely, including with regards to their administrator and involving diagnosis of trouble with server-based operating systems, desktops, laptops, and mobile devices. Worked as the first point of contact with users who reported trouble by telephone, E-mail, and other means where relevant solutions were delivered through remote-desktop applications. Provided technical solutions for major international clients, including Pfizer, Hospira, and Meridian, both with routine and uncustomary tasks in great variety, including server-oriented work, provisioning of mobile devices, related administration, and much more.

  • Reasor's
    • Tulsa, Oklahoma Area
    • Meat Cutter
      • 2013 - Nov 2016
      • Tulsa, Oklahoma Area

      Routinely cut meat daily for clients specifications and companies standards for the day.

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Network Security, Computer Software, Information Technology and Services”

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