Experience

• 

  Chico's

  • Sales Lead

    • May 2015 - Present

• 

  Brown Shoe Company

  • Tulalip, WA

  • Store Manager (20+ Employees Managed)

    • May 2005 - May 2015
    • Tulalip, WA

    Selected as Store Manager from District Trainer to open and manage the new Tulalip WA store based on strong training and leadership skills. In addition to managerial duties highlighted from previous experience, the following duties are assigned and currently in execution:• Contribute to the store success by serving as a field subject expert from a training implementation standpoint.• Responsible for the overall success of the new-store rollout process.The Tulalip WA store has received multiple recognitions for highest increase in sales nationwide, as a result of team leadership, training, and customer satisfaction.

• 

  Brown Shoe Company

  • United States
  • Retail Apparel and Fashion
  • 700 & Above Employee

  • District Trainer (15+ Managers Trained)

    • 2004 - 2005

    Selected as District Trainer from Store Manager based on track record of revenue gains, interpersonal skills and effectiveness in providing results.• Performed store operational and policies training for Store Managers as required.• Ensured required competency as outlined by corporate requirements.• Upheld the quality and productivity in every aspect of store operations for 15+ stores.• Motivated and inspired managers to achieve high performance and outstanding customer satisfaction.• Planned and lead teams to ensure all positions in the district are staffed with exceptional leaders.

  • Store Manager (10+ Employees Managed)

    • 2000 - 2004

    Recognized for helping to catapult the store to be one of the top ten stores for highest increase in sales nationwide.• Provide timely and accurate key reports to the District Sales Manager regarding the status and vitality of managed store to include employee compliance with new procedures, best practices and policies.• Created an environment that inspires repeat customers through creative visual merchandising and providing outstanding customer service.• Created floor coverage schedules that ensure maximum associate availability for customer assistance.• Handled recruiting, hiring and training of new associates.• Identify unacceptable work performance and administer appropriate disciplinary action• Created effective schedules and managed payroll.• Achieved maximum results in employee retention through effective team building practices that produced a high level of morale within the store.• Protected company assets and improved profitability by managing store shrinkage, and ensuring staff education on loss prevention practices and store policies.• Ensured availability of merchandise by analyzing and maintaining store inventories.• Manage daily operations of the store.

  • Assistant Manager (5+ Employees Supervised)

    • 2000 - 2000

    Responsible for overall management operations during the absence of the Store Manager such as: - Store Performance- Control of Cash- Inventory Management- Employee Scheduling- Shipping and Receiving- Employee Reports

• 

  ExxonMobil

  • Yona, Guam

  • Store Supervisor (7+ Employees Supervised)

    • 1998 - 1999
    • Yona, Guam

    Responsible for general supervisory duties such as: - Delegating- Providing Assistance and Support- Inventory Management- Control of Cash- Resolving Complaints- Employee Reports

• 

  7 Day Supermarket

  • Yona, Guam

  • Store Secretary

    • 1996 - 1998
    • Yona, Guam

    Assisted owner with store operational errands and accounts payable.

• 

  Bank of Guam

  • Dededo, Guam

  • Teller / Branch Manager Secretary

    • 1993 - 1996
    • Dededo, Guam

    Accurately and efficiently processed and recorded routine transactions for bank customers such as:• Cashed checks.• Accepted deposits and withdrawals.• Processed loan payments and money transfers.• Promoted and advised on the bank's products and services.Assisted the Branch Manager with bank operational errands in addition to Teller duties.