Experience

• 

  The Scotts Miracle-Gro Company

  • United States
  • Consumer Goods
  • 700 & Above Employee

  • Regulatory Affairs Analyst

    • Mar 2010 - Present

    Manage state registrations of consumer goods with the various Departments of Agriculture, manage and advise Regulatory risk, participate in product development working in a cross-functional team. Work with state agencies to resolve conflict and create compromise between the states.Manage supplier submissions and approvals with both OIM and OMRI and implemented now industry-wide method for managing approved suppliers for large producers.Manage California OIM and OMRI registrations, renewals, compliance reviews, ingredient auditsResearch regulations and support development and product launches for new organic fertilizers, soil amendments, growing media and pesticides.

  • Senior Administrative Assistant

    • Nov 2008 - Mar 2010

    Supported management staff with travel and expenses, event planning, scheduling; process HR and Accounts Payable paperwork; place orders for specialty items; support 15+ associates as needed with a variety of tasks including registration activities.

  • Supervisor Customer Service

    • Jan 2005 - Oct 2008

    Interfaced with website, merchant, shipping and management teams to improve the customer experience. Coordinated Drop Ship communications with 50+ vendors. Programmed and maintained customer response platform. Monitored incoming and outgoing customer email communication. Resolved escalated customer service issues by phone, letter and email. Draft and train seasonal, core and off-site staff - supervise team of 10.