Experience

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  Safeco Insurance

  • Senior Analyst, Project Mgmt

    • Mar 2016 - Present

    Project lead on multiple profit initiatives. Identify project objectives, scope, timing, communications, and resources. Define the business case with input from stakeholders. Conduct project meetings and prepare regular reports to communicate the status of projects to stakeholders. Collaborate with and provide clear business requirements to project members for optimal objective completion. Escalate issues that serve as roadblocks for timely resolution. Apply continuous improvement methodologies throughout the project lifecycle.

  • Senior PL Portfolio Underwriter

    • Jul 2009 - Feb 2016

    Analyzes Personal Lines business by Agency, by State, and by Product, to ensure profitability and data accuracy. Responsible for making informed decisions to help drive profit and growth. Evaluates unacceptable risks and trends by comparing the line of business and portfolio mix with that of the state trends. Determines business to examine, conducts analysis, communicates results with agencies and internal stakeholders. Develops action plans and follow through to successful execution. Responsible for working with and protecting confidential and proprietary customer and Company information.

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  Liberty Mutual Insurance/Safeco

  • Agent Technology Special Services Manager

    • Oct 2007 - Jul 2009

    Responsible for managing, hiring, and quality assurance for Agent Technology and Download Support representatives. Maintain service level agreements. Manage Outage Coordinator and Choice Point Node ID maintenance and set up process. Maintain web security training material and workflows for customers and agents.