Okay, let’s tackle this. So Alysa has customer service experience at Jostens, which is a relatively entry-level role. The hourly rate for customer service representatives can vary widely depending on the company, location, and industry. In the US, the average hourly rate for customer service reps is around $15-$20 per hour. However, since Alysa is based in Marysville, Washington, which is a smaller market, her rate might be slightly lower. Considering her experience and location, I'll estimate her hourly rate to be around $25, which is on the higher end of the average range.