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Alondra Ferreyra

Graphic/Web Designer and 3D visualization at DOT
Intro Book
Alondra Ferreyra, a seasoned graphic designer and claims specialist with 3 years of experience at DOT, holds a Bachelor's degree from Atlantic University College and proficiency in Adobe Creative Suite, with expertise in graphic design, customer service, and claims resolution.
  • Claim this Profile
Location
Guaynabo, Puerto Rico, PR
Languages
  • English -
  • Spanish -
Skills
  • Graphicdesign
  • Customer Service
  • Claims Resolution
  • Photography
  • Web Design
  • Show all
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Bio

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Credentials

  • Email Marketing Certified
    HubSpot Academy
    Sep, 2019
    - Apr, 2026
  • User Experience: The Beginner’s Guide
    The Interaction Design Foundation

Experience

  • DOT
    • Puerto Rico
    • Public Relations and Communications Services
    • 100 - 200 Employee
    • Graphic/Web Designer and 3D visualization
      • Apr 2022 - Present

    • Graphic Designer
      • Nov 2021 - Apr 2022

      Provide freelance services for current agency clients.

    • Jr. Integrative Creative
      • May 2021 - Nov 2021

      Client accounts: L’Oreál, Colgate, Distrito T-Mobile, Gustazos Beauty, Veteran Affairs (Caribbean), among others.

  • Popular
    • San Juan, Puerto Rico
    • Graphic Design Specialist
      • Nov 2021 - Apr 2022
      • San Juan, Puerto Rico

      Forms management.

  • Singinlark.co
    • Freelance Visual Designer & Photographer | Owner
      • Apr 2020 - Apr 2022

      Independent graphic, web designer & photographer.

    • Freelance Visual Designer & Photographer | Owner
      • Jan 2017 - Mar 2020

      Independent graphic designer & photographer.

  • NUC University
    • Guaynabo, Puerto Rico
    • Direct Marketing Associate
      • May 2019 - Apr 2020
      • Guaynabo, Puerto Rico

      Managed the company’s email and text (SMS) marketing campaigns for enrolled students and leads. (NUC, NUC Online, NUC IBC Institute, Educación Continua).

  • Popular
    • United States
    • Banking
    • 700 & Above Employee
    • Senior Claims specialist, Operations Division
      • Aug 2018 - Apr 2019

      Investigation and analysis of claims regarding consumer accounts. Resolved claims regarding Regulation E (purchases and ATM Withdrawals using Visa and regular debit cards), while maintaining compliance with Visa Regulations. Collaborated with peers to maintain uniform procedures within the workgroup. Provided knowledge in process improvement projects to help team efficiency. Provided training to new hires.

    • Claims Specialist, Operations Division
      • Jan 2015 - Aug 2018

      Investigation and analysis of claims regarding consumer accounts. Resolved claims regarding Regulation E (purchases and ATM Withdrawals using Visa and regular debit cards), while maintaining compliance with Visa Regulations. Collaborated with peers to maintain uniform procedures within the workgroup.

    • Graphic Designer Internship
      • Dec 2016 - May 2017

      Forms management: Responsible for the design and creation of static and variable forms for internal and external customer use, meeting the needs of the user and company’s corporate identity. Designed digital and printed communications for internal and external customers (creation of flyers, banners, brochures, programs, invitations and newsletters).

Education

  • 2013 - 2017
    Atlantic University College
    Bachelor's degree
  • 2007 - 2010
    Escuela de Artes Plasticas de Puerto Rico
    Courses
  • 2002 - 2004
    University of Puerto Rico, Río Piedras
    Courses

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Public Relations and Communications Services”

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