Experience

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  Society of St. Vincent de Paul of San Mateo County

  • United States
  • Individual and Family Services
  • 1 - 100 Employee

  • Director Of Operations

    • Oct 2019 - Present

    The Society of St. Vincent de Paul helps families and individuals in need: by directly feeding the homeless, keeping people housed, and offering necessities for survival. As the Director of Operations, I work on strategic growth and support overall programming through operational leadership. Overseeing both the organization's technology and human resources departments, I am passionate about structural improvements which can expand operations and SVDP's ability to help. As we target methods for alleviating and solving the problem of poverty in an affluent area - I am currently implementing innovative and dignified ways to provide aid and help others through community partnerships and best practices.• Responsible for the oversight and management of all store programs and services, ensuring their fiscal health, structural soundness, and profitability. I actively work with the SVdP Board to provide short and long term strategic direction for the stores program and stores advancement. • Oversee human resources and employment programs. In the spirit of love and justice, I maintain a positive, culturally diverse, work-oriented, and mission focused culture. SVdP works to employ those from the margins and I continually review and introduce methods for supporting the staff environment so it leads to structural equity, cultural growth, efficiency, skills growth, safety, and employee retention.• Lead operational improvements and collaboration across the organization’s departments. I have actively worked to lead initiatives that connect programs together and reduce cost to the Society. This includes the introduction of new technology that has allowed our organization to pivot and continue operations through systemic changes. Actively worked to lower expenses in the past two years. Since 2017 I have successfully reduced yearly operating expenses while increasing impact and efficiency.

  • Stores General Manager

    • Oct 2016 - Sep 2019

    • Responsible for the oversight and management of 5 retail stores, a processingcenter/warehouse, a truck fleet, and ecommerce department (75+ staff).• Work with the Executive Director and Board of Directors to provide short term and long termvision and strategic direction for the stores program.• Lead and oversee the store operations team. Ensure that team performs to budget and exceedssales and service expectations.• Ensure that all store activities and operations are in compliance with all regulations and laws.• Lead operational improvements and collaboration across the organization’s departments.• Lead fundraising partnerships with local businesses, foundations, and community organizations.• Lead technological growth and advancement.

  • Store Operations Administrator

    • Nov 2013 - Sep 2016

    • Assisted the Stores Chief Executive Officer with overseeing all store operations , andmanagement of store personnel which included the staffing and operations of 5 thrift stores, a truck fleet, and the creation of a processing center and ecommerce department. • Created and implemented store operation policies and procedures as well as evaluation and audit protocols. Developed training, support, and structure for store manager, store staff, and store volunteer roles.• Worked with the Stores CEO on the strategic planning of store operations and its growth. Designed and implemented the rollouts for ecommerce and centralized processing areas.• HR Specialist for Stores while serving as general HR support to the Society. Introduced the interactive process toward working with employees in order to create a work culture that is supportive but also less liable to employee complaints and suits. Worked with attorneys to represent the Society on difficult litigation claims.• Oversaw the improvement of the Society’s safety program and worked with insurance companies to actively manage and close workers compensation claims. Oversaw the Society’s Safety Committee to actively transform and lower MOD rating.• Oversaw and developed the stores volunteer and internship program. Created and integrated new volunteer opportunities that creatively utilized and valued what each individual has to contribute. Undertook and oversaw the improvement of SVdP Corporate relationships through the coordination of successful corporate volunteer events.

  • Assistant to Store Operations Manager

    • Apr 2012 - Nov 2013

    • Assisted the Store Operations Manager with the planning, organizing, and directing of the stores comprehensive merchandising and personnel program.• Active member of the Society’s Safety Committee . Participated in strategic planning. Prepared Store Committee and SVdP Board recommendations and reports.• Specialized in the research and implementation of operational initiatives including the launch of the stores first point of sale system, the introduction of store evaluation tools and circuit breakers, and the introduction of staff training tools

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  MCG: Market Connect Group

  • San Francisco Bay Area

  • Team Lead - District Trainer & Brand Ambassador

    • May 2010 - Aug 2013
    • San Francisco Bay Area

    • Coordinated, trained, and managed multiple marketing teams. Facilitated and oversaw teams which delivered in-store marketing solutions to name brand clients.• Responsible for the tactical execution of in-store marketing strategies at major retailers. Coordinated and managed a field team of over 200 merchandisers, brand ambassadors, demonstrators, and retail marketers in over five states. Monitored, managed and supported a large team to accomplish marketing goals, make sure product is effectively sold in store, and makes product/sales goals.• Represented and managed the retail interests of over 10 name brands in leading department stores. Coordinated with stores and corporate management at the local, district and national level to maximize the delivery and sale of product in stores.• Provided weekly market and data reports which assisted with new product development and next season marketing strategies.• Developed nationally used in store merchandising and collateral designs. Designed the visual mandates and store environments for retail product display and interaction. Co-Authored nationally adopted product training guides and sales training programs for in store sales. Designer of nationally adopted visual merchandising navigation and standards for several large brand names.

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  Ella Baker Center for Human Rights

  • Oakland, CA

  • Intern Organizer - Books Not Bars

    • Jan 2010 - Jun 2010
    • Oakland, CA

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  Macy's

  • Stanford, California, United States

  • Service Supervisor

    • Nov 2005 - Aug 2009
    • Stanford, California, United States

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  The Volunteer Center

  • San Francisco Bay Area

  • San Mateo Services Coordinator

    • Apr 2002 - Jul 2004
    • San Francisco Bay Area