Experience

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  Verizon Business

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Order Manager

    • Jul 2011 - Present

  • VOIP Sales Support

    • Oct 2010 - Jun 2011

    Sales Impl.Sales support for order entry also support for large business accounts assisting in order creation and project coordination. Duties include: Retrieving CSR's Creating Orders in VzBCentral, Tracking projects in Excel format and providing daily updates on calls for each site. Attend meetings with the account team and customers to maintain strong business relationships and clear lines of communication; Work closely with Implementation Managers that is assigned to deals to ensure that all activates are organized and prioritized in line with customer expectations

• 

  Fidelity Residential Solutions

  • Mongolia
  • Real Estate
  • 1 - 100 Employee

  • Closing Coordinator

    • Oct 2008 - Jun 2010

  • Closer

    • 2008 - 2010

• 

  Family Financial LLC

  • Office Administrator

    • Apr 2007 - Aug 2008

    Managed all aspects of the office. Prepared extensive correspondence and written communication participated in and coordinated a wide range of projects. Additionally, was responsible for maintaining an extensive client database, organizing incoming and outgoing mail, managing the office filing system. Provided a full range of administrative support to the organization's owner/agency manager. I also resolved client issues for the licensed agent's clients for all aspects of the senior insurance market products.

• 

  2004 DIAL AMERICA

  • Team Leader

    • Aug 2005 - Nov 2007

    Responsible for as many as 13 Reps at one time. Monitored their quality and performance on a weekly basis. For an outbound telemarketing company.

• 

  U.S. Cellular

  • Customer Service Supervisor

    • Aug 2004 - Dec 2006

    Respond to inbound customer calls in a professional manner, addresses the customer's issues, assuring that market quality standards are met. Research and resolve a wide variety of customer questions/issues. Handle multiple tasks (i.e. talking with customers while accessing and/or input information in computer).Responsible for 12 associates, to ensure that they meet the expectations set forth by the company. Handle escalated calls that can't be resolved by our front line associates. 2002

• 

  Martin Lamar Loose

  • Property Manager

    • Jan 1996 - Jan 2002

    Onsite property manager responsible for day-to-day operations for apartment complex. To ensure that the property is safe and properly maintained, inspect the grounds, facilities, and equipment to determine if repairs or maintenance are needed. Meet with current residents when handling requests for repairs or trying to resolve complaints, but also with prospective residents or tenants to show vacant apartments. I was also responsible for enforcing the terms of rental agreements, such as rent collection, parking and pet restrictions, and termination-of-lease procedures. Other important duties include keeping accurate, up-to-date records of income and expenditures from property operations and submitting regular expense reports to the property owner.

• 

  The Sportsman's Guide

  • Customer Service Representative

    • Jan 1998 - Jan 1999

    Inbound credit card orders for a catalog. Received additional training to handle escalated customer service calls regarding orders that where incorrect. Tracked orders and made sure they where in route. Issued credits and made adjustments to accounts.