Experience

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  Freelance

  • Information Specialist

    • Jul 2020 - Present

    My career has included working for the government at all levels (federal, state and local) in a variety of areas (media, training and library management). I am passionate about local and family history as well as new technology and enjoy helping people expand their horizons and abilities.

• 

  City of Gold Coast

  • Queensland, Australia

  • Branch Librarian

    • Nov 2017 - Jun 2020
    • Queensland, Australia

• 

  Moreton Bay Regional Council

  • Australia
  • Government Administration
  • 700 & Above Employee

  • Acting Branch Librarian

    • Sep 2017 - Nov 2017

    I am an authentic and self-aware leader, with a proven ability to build positive relationships both within a team and throughout an organization. In my time with the Moreton Bay Region Library Service I have acted strategically to create opportunities and continuously improve service to our customers. I have grown my skillset by delivering positive outcomes both as a leader in service delivery and as a specialist in our service support area. My agility as a leader has been recognized on multiple occasions, as I have been trusted to guide teams through changing environments, both physical and virtual. Some examples include the recent Spydus LMS upgrade, the amenities refurbishment at Arana Hills Library and the WWI project delivery and implementation. I believe that I inspire teams to work towards a common purpose, whilst recognizing individual talents and capabilities. My superior communication skills have built and maintained sustainable relationships with both internal and external stakeholders. I willingly share my professional strengths and challenges, and continue to extend my learning and skill set through conference participation. Good governance underpins all my decision making, balancing sensitivity to cultural, social and political issues with adhering to legislation and proactively managing risk.

  • Operations Supervisor/Branch Team Leader

    • Sep 2015 - Nov 2017

    Coordinating the daily operations of the library, providing leadership and support to the branch team and delivering quality service outcomes to library customers.

  • WW1 Project Officer

    • Jan 2015 - Aug 2015

    I assisted the Local History Team this year with the development of resources to assist researchers wanting to know more about the experience of WWI in the region. My work included organizing physical and digital displays, preparing and arranging resource materials for the library's website and catalogue and writing stories and finding images for a mobile phone app to guide customers to material in the region, including war memorials and soldiers biographies/service records.

• 

  Moreton Bay Regional Council

  • Australia
  • Government Administration
  • 700 & Above Employee

  • Acting Branch Librarian Arana Hills Library

    • May 2014 - Oct 2014

    Leading the service delivery at Arana Hills library, achieving positive customer centric outcomes through the management of operations, collections, human and financial resources and facilities. Coordinating programs and services focusing on ensuring customer needs are met, and providing leadership, support and coaching to the team to foster a culture of innovation, learning, continuous improvement and service enhancement.

  • Operations Supervisor

    • Jan 2013 - May 2014

    Coordinate the daily operations of the library to ensure customers' needs are met through positive service experience.Lead and support staff and volunteers, roster and prioritise workloads and encourage a positive working environment.Develop the skills, knowledge and capacity of individuals and the branch team, with a focus on digital and information literacy, through ongoing coaching and training.Develop and review branch practices, processes and programming with an emphasis on service enhancement and efficiency.Resolve escalated customer and procedural issues by providing sound advice and exercising judgement and initiative.Ensure compliance with library service policies, procedures and processes including adherence to purchasing guidelines and accurate accounting of monies.Provide customers with positive service experiences through a sound knowledge of library collections, resources and procedures, professional conduct and presentation.Provide customers with advanced reference services, reader advisory assistance, general information and support, utilising available library collections and resources.Develop, promote and deliver library activities, displays and programs to meet customers' recreational and informational needs.Assist with branch collection management and cataloguing.

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  Moreton Bay Regional Council

  • Arana Hills - Moreton Bay Regional Council

  • Senior Library Assistant

    • Aug 2011 - 2012
    • Arana Hills - Moreton Bay Regional Council

    Provide professional and efficient customer service to library patrons, by assisting with library products and services.Assist customers in the use of printing and photocopying equipment and communications technology, to further develop their skills and to enhance their use of library resources.Assist with the planning, implementation and promotion of library programming activities.Perform bibliographic and stock processing, preparation and maintenance, to ensure that the collection and the functions of the Library Management system are current.

• 

  Judith Wright Centre of Contemporary Arts

  • Fortitude Valley

  • Casual Project Officer

    • Aug 2011 - Oct 2011
    • Fortitude Valley

    Coordination of event to celebrate Tenth Anniversary

• 

  Australian Bureua of Statistics

  • Chapel Hill

  • Urban Collector

    • Jul 2011 - Aug 2011
    • Chapel Hill

    Review allocated workload area, checking maps and boundariesDeliver cenus forms, guides and eCensus envelopes to every household before Census DayCollect all Census forms after Census night within alloted timeEnsure forms and material are kept confidential and secureRespond to inquiries and provide basic help as requested by householdersRespond to Collector messagesCheck all forms for completeness and resolve any problems where possible

• 

  AFTRS

  • BDM

    • Jan 2005 - Mar 2011

    Broad FunctionManage the Queensland office and undertake responsibility for budget management. Identify industry training needs and develop, organise and supervise training courses as required.Principal Responsibilities:Identify through industry liaison and research, the training needs of people already working in the film, television and radio industries who wish to upgrade or diversify their skills and organize training activities to meet the needs identifiedConsult with Heads of Teaching DepartmentsDevelop, organize and supervise courses and training programs within allocated budgets, evaluate and streamline as appropriateProvide appropriate information in response to external inquiriesProvide relevant information/support to other sections of the AFTRS as requiredUndertake tutorial instruction in areas of competence as requiredUndertake responsibility for budget management and office functions and administrative support staffRepresent the AFTRS in appropriate forums

• 

  AFTRS

  • Professional Development

    • Jan 1994 - Jan 1996

    Australian Film Television and Radio School (Qld)

• 

  Griffith University and QUT

  • Freelance Researcher

    • 1993 - 1993

    Assisted Trish FitzSimons with research on women of the Channel Country.

• 

  ABC-TV

  • Production Manager

    • 1992 - 1992

    Assisted Producers in preparing budgets for programsRostered production staff and booked facilities to meet production needs

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  Australian Film Television and Radio School (Qld)

  • Training Coordinator

    • Jan 1989 - Jan 1991

    Assisted Film Queensland/PFTC with the management of it's Professional Development Fund as well as coordinating delivery of short courses.

• 

  ABC

  • Various Positions

    • Jan 1982 - Jan 1989

    Producers' Assistant (for News/Caff, Children's and Education, Religion, Sport, Light Ent