Experience

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  Kelly Services

  • United States
  • Staffing and Recruiting
  • 700 & Above Employee

  • Advisor-Technical Support

    • Jun 2013 - Jul 2014

    Handled incoming calls from customers with problems about AppleCare Products IMAC OS X, IPHONES, IPOD, and NANO. I would troubleshoot issue from a wide variety resources which included apple.com website, internal tools that were made available, etc.Virtual Loan Officer Work from Home

  • Advisor-Technical Support

    • 2013 - 2014

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  TriPoint Mortgage

  • Mortgage Loan Officer

    • Jun 2004 - Aug 2012

    Worked from home with Tripoint Mortgage as Virtual loan officer which included but not limited to taking inbound calls from customer’s and originating loans, pricing, 1003 loan applications, selling products that fit customer needs; Conventional, FHA and VA.Lead sources are Collection Agencies, Real Estate Agents, Contractor's, etc.

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  Ameriquest Mortgage

  • Loan Officer/Business Development Officer

    • Dec 1998 - Apr 2004

    Taking inbound calls to assisting customers in re-financing and purchasing home loans. Sold company products, ordered appraisals, open title, received income documents, signed RESPA all within 24 hrs. Closing set up within 72 hrs.Promoted to Business Development Officer in 2001 which included traveling throughout the U.S. to coordinate presentations between Collectors on how to qualify and refer customer’s to Ameriquest Mortgage to have their collection account paid through refinancing, Awarded prizes to top collector’s with the most referrals each month.

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  TCA Collections

  • Floor Manager

    • Apr 1993 - Oct 1998

    Serviced over twenty + Banks assigning credit cards, auto deficiencies,, Medical accounts from the County of Alameda, CA., set accounts up for legal action, liaison between all banks and clients, Submitting monthly contingency fee reports to bookkeeping department, uploading client referrals on central disc on a daily basis and assigning to collector’s queue as new accounts. Responsible for monitoring, incoming calls, assisting team leaders, payroll, attendance, monthly, quarterly reviews etc.