Experience

• 

  6D Technologies

  • Jakarta, Indonesia

  • Assistant Manager

    • May 2023 - Present
    • Jakarta, Indonesia

• 

  DiGiSPICE Technologies

  • Jakarta, Indonesia

  • Assistant Manager

    • Oct 2021 - May 2024
    • Jakarta, Indonesia

    - UMB daily traffic monitoring- Preparing report daily performance- Preparing any document for change request or requirement fromCustomer- Doing analysis for problem that occurred, any traffic decreasing / increasing- Doing proactive to check services related UMB and escalate if any problem occurred- Making report to customer and doing analysis if there is any decreasing in performance reporting (Monthly, Quarterly) using PL / SQL, UNIX- Manage SDP Migration related UMB from old to new third partied

• 

  Nityo Infotech

  • Indonesia

  • Software Engineer

    • Aug 2019 - Oct 2021
    • Indonesia

    § Handling day to day email complaint from Customer. § Handling day to day email complaint. § Handling TIBCO for daily operations. § Observing issue, related to registration, transfer pulsa, EMS Queue, H2H Transaction, Spotfire Monitoring.§ Making report to customer and doing analysis if there is any decreasing in performance reporting include recurring. § Manage and maintain Fault and Configuration of VAS network elements such for troubleshooting within SLA.

• 

  Tech Mahindra

  • Jakarta

  • Associate Tech Specialist (VAS)

    • Aug 2015 - Aug 2019
    • Jakarta

    - Provide on site Operations & Maintenance support for core VAS nodes like Message Router, Voucher Management System, Tibco, ODP, Pretups and OTA Platform including related product & services.- Timely resolution of escalation every problems & trouble tickets related VAS Nodes.- Routine monitoring & sanity checks for proper operation of VAS nodes, products and services.- Troubleshooting of issues. Provide sufficient data include logs, configurations, traces, etc. - Carrying out implementation of Service Requests and Trouble Tickets for VAS nodes, product and services.- Generate daily/ weekly / monthly report for VAS based services as required by the operator.

• 

  Huawei Technologies

  • VAS Back Office Engineer

    • Oct 2011 - Aug 2015

    - Monitoring all FDA and SMSC Jinny related services.- Troubleshooting if there is any problem occurred with FDA Environment.- Responsible on healthy check on FDA Tools.- Doing coordination with CORE team related to CC / NDC issue, adding new implementation CC / NDC- Doing live trace if necessary.- Adding configuration to new related parties that having connection with Manage Services.- Making analysis if there is any alarm occurred during to unexpected thing.- Making report to customer and doing analysis if there is any decreasing in performance reporting.- Technical/customer acceptance testing.- Manage and maintain Fault and Configuration of VAS network elements such as troubleshooting, create, update, add, delete routing , system configuration, network interconnection, software correction and patching.- Monitoring all USSD( Jinny ) related services.- USSD health check daily.

  • VAS Engineer

    • Oct 2010 - Sep 2011

    - Operating, Analysis and Maintenance VAS related partied. - Troubleshooting the problem that occurred.- Responsible on surveillance activities on MSC, SMSC, VLR, IN, PRBT, Transmission, and other VAS nodes.- Responsible to manage day to day surveillance activity in Network Operation Centre.- Working on Network Operation Centre schedule based on shift.- Support configuration management and implement configuration data changes for network resource.- Responsible for trouble ticket escalation and work order assignment.- Ensure alarms threshold and escalate to relevant parties to act on corrective of alarms detected.- Conduct first level diagnostic in isolating and identifying problems before escalating to support team.- Classify type of faults based on severity of the problem.- Support in generating network performance reports related to core and radio access network, (HLR).- Support Network performance analysis and fault reporting.- Technical/customer acceptance testing.- Manage and maintain Fault and Configuration of VAS network elements such as troubleshooting, create, update, add, delete routing , system configuration, network interconnection, software correction and patching.

• 

  Nokia Siemens Networks

  • Finland
  • Telecommunications
  • 700 & Above Employee

  • CORE Engineer

    • Jul 2010 - Sep 2010

    - Maintain and troubleshooting Nokia MSS Nokia DX200, HLR HUAWEI, MGW NOKIA IPA2800.- Provided local onsite Network Integration.- Support development of network architectures that meet or exceed customer Service Level Agreements at the lowest implementation and operational. - Participates in fault management, help-desk activities.- Participates in emergency support activities. - Provides support for complex technical activities such a SW upgrades and technical audits. - Feedback and co-ordination with Network Planning.- Maintain and troubleshooting of MSS and MGW and integration with other nodes and acceptance testing.- Integrating multiple MGW with a MSS ,and multiple MSS in the network.- Maintain and troubleshooting Router IP configuration. - Maintain and troubleshooting MSS/MGW expansions , troubleshootings.- Maintain and troubleshooting integrating other nodes like HLR, SMSC, IN, SRBT, IVR.

  • VAS F.O. Engineer

    • Jan 2010 - Jun 2010

    - Managing VAS operations and performing shift schedules.- Follow up for any operations issue on VAS platforms related and apply escalation to other party if needed.- Planning operations related VAS activities and other party.- Operating and Maintenance for VAS nodes.- Follow-up and troubleshoot all issue related to VAS/IN systems for internal and third party related.- Make report for monitoring of VAS Nodes.- Report Root Cause Analysis to Management.- Performing technical procedure (MOP) and preparing Emergency plan worked for special event.- Troubleshooting problem between SMSC (Bypass & Unbypass Messages Services).- Disk Housekeeping for Server FDA and USSD ( Airwide ).- Maintained & troubleshooting USSD , RBT , VMS , MSP , MSM (Radius).- Trouble-tickets & provide emergency recovery support.- Technical/customer acceptance testing.

  • IN / SA Engineer

    • Sep 2009 - Dec 2009

    - Responsible for handling traffic management, planning and functioning on network also maintenance of communications links.- Integrated & Troubleshooting with IN (SCP) for Voice & Data Package.- Trouble Tickets escalation, Provide emergency recovery supporton Network.- Managed BMG and NBG on connection for SMSC, JMR and Content Provider related to IN / SA.- Troubleshooting between IN and Clarity (Billing) problems that happen causing Transaction failed.- Handling Subscriber Complaints.- Daily reporting for Customer needs.

• 

  Toyota Motor Manufacturing Indonesia

  • Toyota Motor Manufacturing Indonesia Head Office

  • Programmer

    • Sep 2008 - Sep 2009
    • Toyota Motor Manufacturing Indonesia Head Office

    - Assigned for Toyota Motor Manufacturing Indonesia Project, to making guidelines Toyota Motor Asia Pacific Project.- Joined Planning Division on Information System Technology Department. Making yearly budgeting for fulfill user requirement each department.- Making documentation for full phase of Developing Project, Part Export Developed System.- Arranged training schedule for Internal Employee.- Developed Vehicle Document System.- Project Management for Vehicle Development System II.