Experience

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  Hyatt Hotels Corporation

  • Food And Beverage Supervisor

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  Hyatt Hotels Corporation

  • Food And Beverage Supervisor

    • May 2023 - Present

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  Claim Academy

  • Full Stack Developer

    • Jul 2019 - Nov 2019

    Created a Full Stack Java-based application that allows Deaf and Hard of Hearing clients to find student Sign Language InterpretersDesigned utilizing Eclipse, Maven, JavaScript and BootstrapBuilt complete database using SQL ServerTECHNICAL SKILLSJavaSpringFrameworkSDLCHibernateCSSMySQLBootstrapUnit TestingHTMLJavaScriptMavenAgile

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  Maritz Travel - A Maritz Global Events Company

  • Fenton, Missouri

  • Program Manager

    • Mar 2019 - Jul 2019
    • Fenton, Missouri

    • Managed and oversaw 8 nationwide Summer Regional Meetings totaling over $1M in sales and contracted events with company’s number one client• Coordinated 30+ on and off site events for over 950+ Regional Leaders, Financial Advisors, VIPs and family members• Proficient in report generation program, MER, hotel and supplier bookings software, EnCor and accounting software, Budgetwise

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  Delaware North

  • Greater St. Louis Area

  • GuestPath Coordinator

    • Mar 2016 - Jun 2017
    • Greater St. Louis Area

    • Charged with ensuring highest standards of guest services are met at 43,900-seat venue, while simultaneously controlling $54k Rewards & Recognition program• Lead, scheduled and coached training team of 9 facilitators to implement training standards for over 2,500 associates• Created a categorized guest complaint and answer system that reduced response time by 25% and saved the company $750 per week

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  United States Air Force

  • US Air Force Intelligence Specialist

    • May 2011 - May 2016

    - Responsible for identifying, tracking and defending US DODIN against adversary attacks by providing up to date intelligence on foreign cyberspace attacks and intrusion sets- Created and controlled Request for Information database that allowed efficient tracking and reduced man hour waste by 20%- Responsible for organization, distribution and intelligence gathering of adversary action for Intelligence briefings in support of 12 fighter and 3 supporting units in the Republic of Korea - Produce daily briefings and weekly intelligence summaries of current intelligence pertinent to NATO operations and SHAPE - Maintains 24-hour comprehensive intelligence situation awareness of NATO and NATO-lead operations by monitoring developments and reporting- Assigned as Current Operations Intelligence Analyst in Joint Intelligence Operations Center Europe/European Command - Conducted all-source research of current intelligence and provides analysis of critical, time-sensitive threat information to FVEY and NATO operations - Experienced in working on a daily basis with foreign nationals from South Korea and NATO countries

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  Ballantyne Country Club

  • Charlotte, North Carolina Area

  • Outdoor Recreation Specialist

    • May 2010 - Apr 2011
    • Charlotte, North Carolina Area

    Responsible for providing superior customer service to 1,000+ member club by ensuring daily inventory and replenishment of outdoor golf and pool standsSupervised 7 member team while maintaining daily inventory of $2,500+ in perishables serving 100 membersCoordinated and prepared set up and teardown of 30+ member events including weddings, anniversaries, birthdaysCreate and serve refreshments to members and guests as requestedMaintain cleanliness and health code regulations of cabana serving areasResponsible for the requisition and restocking of necessary ingredientsCollaborate with Executive Chef in creating high quality menu offerings

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  Buffalo Wild Wings

  • Hostess/To-Go Specialist/Expediter

    • Dec 2009 - May 2010

    Manage dining room operations Supervise dinner reservations, cashier and cash reconciliationsGreet dinner patrons, answered questions and menu inquiries Ensure correct preparation of food orders before leaving the kitchen Communicate food order specifications to BOH cooks and staff

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  March of Dimes

  • Fundraising Intern

    • Sep 2009 - Dec 2009

    Coordinated with Executive Director to leverage funds and resourcesCreated promotional email blasts for upcoming eventsProficient with Excel, Word and Data entry program VDEMPackaged thank you notes to donorsCoordinated special eventsPrepared proposals for potential donors

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  Bliss Gourmet Cupcakery

  • Production and Management Intern

    • Apr 2009 - Sep 2009

    Responsible for inventory control and customer service in daily operations of bakery; consulted and completed purchase orders for 20+ private eventsIntroduced “Yesterday’s Yummies” program to decrease food waste costs by 75%Created new cupcake recipe that became #3 best seller out of 12 offeringsAssisted head baker in morning productionResponsible for ordering and receiving inventoryReconciled end of day bookkeeping dutiesLead clientele meetings for design of custom wedding/birthday/event cupcakesResponsible for maintaining advertising endorsements with local media

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  The Men's Wearhouse, Inc

  • Senior Customer Service Associate

    • Jan 2007 - Apr 2009

    Provided customer with guidance for wardrobe selectionAssisted with the selection of styles for formal events i.e. weddings, proms, banquetsProcessed client files and schedule appointmentsHandled end of day bookkeeping dutiesMaintained and established informative relationships with customers throughout their event