Experience

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  Qurate Retail Group

  • West Chester, Pennsylvania, United States

  • GSOC Operator

    • Oct 2023 - Present
    • West Chester, Pennsylvania, United States

    I monitor and analyze internal and external risks affecting the security of of Quarte Retail Group (QRG) people, operations, and markets. I also support emergency response and security investigations at QRG sites worldwide utilizing surveillance, access control, and mass notification systems.

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  Amazon

  • Lewisberry, Pennsylvania, United States

  • Area Manager II

    • May 2021 - Jun 2023
    • Lewisberry, Pennsylvania, United States

    I supported and motivated Amazon Associates to work safely while meeting productivity and quality goals. I engaged with associates, provided direction and feedback, monitored shift-level metrics to meet efficiency, cost, and customer experience goals, made labor moves as needed to reduce cost or risk to the customer experience, and audited safety and area organization. I led the investigation of incidents and work-related injuries, during which I learned to write accurate and detailed injury and incident reports. I used Root Cause Analysis to identify opportunities to reduce the likelihood of injuries and incidents. I determined actions and developed mechanisms to improve area organization and associate safety.

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  SEMA LOGISTICS

  • Hazleton, Pennsylvania, United States

  • Delivery Associate

    • Oct 2020 - May 2021
    • Hazleton, Pennsylvania, United States

    SEMA Logistics is an Amazon Delivery Service Provider. I picked up packages from an Amazon facility and then delivered them, in accordance with customer instructions, to up to 200 stops per day. I worked up to 60 hours per week during Peak Season. I always used safe driving methods and had no accidents.

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  Penn State University

  • University Park, Pennsylvania, United States

  • Auxiliary Officer (Lieutenant-Personnel and Special Operations Manager)

    • Aug 2018 - May 2020
    • University Park, Pennsylvania, United States

    I helped lead the Student Auxiliary unit of the Penn State Police Department. I was responsible for ensuring several routine security operations were completed correctly, in accordance with the needs of customers within the university and department policies and procedures. I wrote or improved Standard Operating Procedures for functions I was directly responsible for. I have also supervised Traffic and Security operations at large events, including concerts, sporting events, and summer camps. I was also responsible for overseeing the training and development of all student Auxiliary officers. I dedicated 30 hours per week to this role despite being a full-time college student.

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  Weis Markets

  • West Hazleton, PA and State College, PA

  • Meat Sales Associate

    • May 2016 - Jan 2019
    • West Hazleton, PA and State College, PA

    I stocked shelves, cut meat, and provided enthusiastic customer service in the meat department at two Weis Markets locations. I assisted other departments as needed and was fully cross-trained in Seafood. I followed all food safety requirements and thoroughly cleaned the department before closing, in accordance with company standards.