Company Mission Statement We strive to be the best Engineering Supplies Company in Ireland both online and in-store. Using carefully designed systems we can deliver the highest level of service every time, we regularly measure our systems to make sure we are delivering on our promise.We build strong relationships with our customers that are based on trust and last for a lifetime. Culture We are always open and honest with our clients. We know that without our valued clients our company does not exist. Our manner is always friendly and relaxed. Each team member has the independence to work on their own initiative while working towards shared goals. We provide the best levels of technical information available and sell based on the benefits of our products and services. We understand that some things in life do not go to plan so we have robust systems in place to resolve any issues. Our Guarantee We provide solutions and we are here when you have issues such as warranty or repair. If your product happens to be faulty and is under warranty we will honour all of our manufacturers warranties and guarantees. We will handle all issues as swiftly as possible. We will determine whether it can be repaired and if not it will be replaced or refunded. We will keep you informed about the progress of the issue with our tracking system. If you are not fully satisfied with your product or you have simply made the wrong purchase, we will refund the complete amount up to 3 months after the purchase. We only ask that the product is unused and that you have proof of purchase. Our dedicated team have extensive knowledge and are always pleased to help with all enquiries.
