Overview

The Future of The Contact Center is HERE at NexGen Contact Solutions. We offer a strong, positive, corporate culture that drives our people to deliver their best performances. We understand that trusting your BPO to represent your company is a constant challenge, which is why we introduced the virtual office environment to mitigate the risk and reduce the management headaches often associated with traditional outsourcing. Our next generation platform provides flexible, high quality customer experiences with real-time connectivity to IoT devices, networks and storage. NexGen Contact Solutions operates within a virtual office environment that is accessible to clients 24/7, merging outstanding customer experience services with the transparency you expect with an in-house team. Access your outsource team from anywhere in the world: Maintain control over your customer experience outsourcing Assimilate company culture and maintain brand standards Oversight and trouble-shooting in real time Mitigate risk and reduce the management headache: Focused customer service experience with a seamless platform Faster onboarding, more oversight and control Merge hybrid teams with consistency