Experience

NEXGEN Contact Solutions

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Training/QA Manager

  • May 2022 - Present



Herbalife

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Independent Distributor

  • Sep 2016 - Present

  I use and love the products and so I chose to get a discount and share them with others! A Getting myself healthy and want to help others do the same! I use and love the products and so I chose to get a discount and share them with others! A Getting myself healthy and want to help others do the same!



Scentsy - Independent Consultant

• Manufacturing
• 500 - 600 Employee

• Independent lead consultant

  • Aug 2011 - Present

  I enjoy leading my team of consultants to success. I use and sell the products and have a blast while doing it! I enjoy leading my team of consultants to success. I use and sell the products and have a blast while doing it!



Mary Kay Global

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Independent Senior Beauty Consultant

  • Aug 1993 - Present

  I make people feel good through teaching them about skin care and color techniques. I lead a team of women doing the same. I make people feel good through teaching them about skin care and color techniques. I lead a team of women doing the same.



eQuoto

• United States
• Advertising Services
• 1 - 100 Employee

• Supervisor

  • Jul 2021 - May 2022

• QA Specialist

  • May 2021 - May 2022



Festival Foods

• United States
• Retail Groceries
• 700 & Above Employee

• Assistant Manager

  • Apr 2017 - Jul 2021



Omni Interactions

• United States
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Service Specialist

  • Jun 2019 - May 2021



Working Solutions

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Resource Specialist

  • Jan 2016 - Apr 2017

  Inbound and outbound calling to connect consumers with agents for insurance needs. As a resource, I also assisted the representatives who were making those calls when they had content or procedure questions. Inbound and outbound calling to connect consumers with agents for insurance needs. As a resource, I also assisted the representatives who were making those calls when they had content or procedure questions.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Team Manager-Temp

  • Dec 2016 - Feb 2017

  Was a team manager for a temporary campaign. Led them to succeed in using the tools provided and coaching on their calls they took. Was a team manager for a temporary campaign. Led them to succeed in using the tools provided and coaching on their calls they took.



Kaplan Financial

• Financial Services
• 200 - 300 Employee

• CSR

  • Apr 2012 - Jan 2016

  Assisted students with their course study materials and Insurance continuing education requirements. Assisted the trainer with new hires. Assisted the managers within multiple departments with how to be more personable on their calls. Assisted students with their course study materials and Insurance continuing education requirements. Assisted the trainer with new hires. Assisted the managers within multiple departments with how to be more personable on their calls.



Festival Foods

• United States
• Retail Groceries
• 700 & Above Employee

• Trainer/CSR2/cashier/fresh cut

  • May 2008 - Apr 2012

  I helped open 2 new Festival Foods locations during this time as a Service Counter/CSR role and Trainer. I helped open 2 new Festival Foods locations during this time as a Service Counter/CSR role and Trainer.



Child care

• work at home

• Daycare Provider

  • Aug 2008 - Aug 2010

  Cared for my newborn grandson and two other little boys during this time Cared for my newborn grandson and two other little boys during this time



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Customer Support Representative

  • Oct 2007 - Aug 2008



APAC Customer Service Inc

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Team Lead

  • Sep 1998 - Apr 2007

  Managed a team of representatives in a call center setting in multiple campaigns. Was a quality assurance representative as well during my time there. I Led and trained other team leads to do the same in our Well point campaign. I also did some training for campaigns and then a general "sales skills" training for all representatives when it was needed. Started as a representative on the phones and worked my way up. Managed a team of representatives in a call center setting in multiple campaigns. Was a quality assurance representative as well during my time there. I Led and trained other team leads to do the same in our Well point campaign. I also did some training for campaigns and then a general "sales skills" training for all representatives when it was needed. Started as a representative on the phones and worked my way up.



Ellyn (Hembd) Johnson, Sr Sales Director, Mary Kay

• La Crosse, Wisconsin

• Office Manager

  • Jan 2004 - Mar 2006

  Answered phones, created newsletters/flyers, trained new consultants, pack/prepare for meetings, create contests, create and maintain the unit website. Answered phones, created newsletters/flyers, trained new consultants, pack/prepare for meetings, create contests, create and maintain the unit website.



Skogen's IGA

• Onalaska, Wisconsin

• multiple positions

  • May 1985 - Aug 1993

  cashier, service counter, waitress at Paul's Pantry, bakery clerk, gift shop associate, catering, HBC, fill in shift supervisor cashier, service counter, waitress at Paul's Pantry, bakery clerk, gift shop associate, catering, HBC, fill in shift supervisor



The Company Store

• United States
• Retail
• 1 - 100 Employee

• CSR

  • May 1988 - May 1990

  Answered phones, took customer orders, sent out catalogs. Answered phones, took customer orders, sent out catalogs.