Energy & Water Ombudsman NSW (EWON)
Alternative Dispute ResolutionView the employees at
Energy & Water Ombudsman NSW (EWON)-
Natalia El Saleh Human Resources Officer at Energy & Water Ombudsman NSW (EWON) | MAHRI
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Greater Sydney Area
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Rising Star
Charlotte Andrews Investigations Officer at Energy & Water Ombudsman NSW (EWON)-
Greater Sydney Area
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Rising Star
Sarah Burke Conciliator-
Greater Sydney Area
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Rising Star
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Millers Point, New South Wales, Australia
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Rising Star
Rekha Pathirage Investigations Officer at Energy & Water Ombudsman NSW (EWON)-
Greater Sydney Area
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Rising Star
Overview
The Energy & Water Ombudsman NSW (EWON) is an industry-based Ombudsman scheme that provides NSW energy and water customers with independent, free, informal dispute resolution services. We work towards achieving a fair and reasonable outcome for all parties – we are not a consumer advocate, nor do we represent industry. We investigate a wide range of complaints including: disputed accounts, high bills, disconnection or restriction of supply, payment difficulties, reliability and quality of supply, connection or transfer issues, negotiated contracts, marketing practices, and poor customer service. As well as resolving complaints, we assist energy and water providers to continually improve their processes and deliver consistent, high-quality customer service. We also provide reports and analysis to help raise industry standards and reduce complaints. To make an online complaint go to https://www.ewon.com.au/page/making-a-complaint/complaint-forms
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