Human Resources Officer

• May 2022 - Present

• Overseeing shared inbox, responding to enquiries, actioning tasks and allocating to other team members• Managing end-to-end recruitment• Coordinating on/offboarding activity• Leading the employee quarterly wellbeing program• Supporting the contribution cycle process• Facilitating the salary review and benchmarking process• Processing payroll and managing related queries• Managing staff data, ensuring all systems are up to date• Generating reports regularly including the Monthly HR Dashboard Report, planned leave per team, demographic and people reports, the Annual Workplace Gender Equality Agency report and ad hoc reports as required• Maintaining all HR documents, processes, system guides, files and records• Participating in HR projects as required including the building and implementation of ActionHRM HRIS

Human Resources Coordinator

• Aug 2021 - May 2022

• Maintaining shared inbox, responding to enquiries, actioning tasks and escalating to other team members where required• Coordinating onboarding activity including organising new starter contracts, offer packs and other paperwork, confirming IT system and office access, updating org charts and mailing lists, coordinating check ins and probation reviews• Coordinating staff exits including final pay, return of equipment, farewell arrangements and exit interviews• Coordinating the employee quarterly wellbeing program• Supporting the contribution cycle process by collecting achievement plans and monthly, mid-cycle and annual reviews• Supporting the salary review and benchmarking process• Supporting the processing of payroll• Managing staff data, ensuring all systems are up to date• Generating reports regularly including the Monthly HR Dashboard Report, planned leave per team, demographic and people reports, the Annual Workplace Gender Equality Agency report and ad hoc reports as required• Maintaining all HR documents, processes, system guides, files and records• Participating in HR projects as required including the building and implementation of ActionHRM HRIS and people data workshops to contribute to the information and data framework

Village/HR Administrator

• Jun 2020 - Jul 2021

• Co-ordination of the local workforce and roster management (experience with TimeTarget)• Providing HR support – arranging performance reviews, processing payroll queries, arranging training and ensuring compliance with mandatory training, approving local timesheets, interviewing candidates, completing reference checks, editing the quarterly employee newsletter• Processing and coding all invoices to relevant budgets, raising and receipting PO’s, reconciling credit cards (experience with Esker)• Secretary of the WHS Committee• Processing all resident charges/accounts and generating residents’ monthly invoices (experience with Sugar)• Supporting clinical team with aged care admissions and departures and releasing movements to Medicare (experience with eCase)• Managing and maintaining compliments, complaints and suggestions register, investigating matters to closure• Creating and maintaining all community news viewed on TV screens and newsletters• General reception cover and admin duties: copying, scanning, filing, typing, minute taking, managing schedules of the Director of Care, Village Manager and Care Manager(Note: I worked at St Brigid’s Green when it was still under the Greengate Group)

Village Receptionist

• Apr 2019 - Jun 2020

• Scheduling appointments and meetings for the VM and DoC, minute taking where required• Answering phones, taking and following up messages and queries• Familiar and skilled usage of programs such as the entire Microsoft suite, Outlook, Sugar and eCase• Filing, photocopying, faxing, mailing and all other clerical duties• Data entry and record keeping• Stock control of office supplies and maintenance of office equipment• Accounts receivable: recording all resident bills and issuing their monthly account statements• Managing the allocation of security passes for residents, families, staff members and contractors• Secretary of the WHS Committee• Managing the Quality Log and investigating issues to closure• Preparing and distributing the village newsletters and maintaining community news on TV screens• Experience with graphic design: making resident weekly menus and special event posters(Note: I worked at St Brigid’s Green when it was still under the Greengate Group)

Practice Administrator

• Mar 2018 - Apr 2019

• Scheduling appointments and liaising with patients, brand and medical representatives, doctors, specialists, etc. • Answering phones, taking and following up messages • Familiar and skilled usage of software such as Medical Director and Pracsoft • Banking, Medicare billings and exceptions, invoicing, EFTPOS transactions, processing cheques, cash handling and receipting • Practice filing, photocopying, faxing, mailing and all other clerical duties • Data entry and record keeping • Stock control and ordering • Preparing and replenishing consulting rooms each day • Opening and closing practice procedures

Customer Service Representative

• Oct 2017 - Jun 2018

Customer Service Representative

• Mar 2016 - Oct 2017