Zorah Feely
Help Desk at eiNetwork- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA Network+
CompTIAJul, 2023- Sep, 2024
Experience
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eiNetwork
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Help Desk
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Apr 2023 - Present
• Provided phone support and email support for customers. • Implemented remote troubleshooting methodologies to diagnose and resolve software and hardware challenges, effectively minimizing downtime and enhancing user experiences. • Provided phone support and email support for customers. • Implemented remote troubleshooting methodologies to diagnose and resolve software and hardware challenges, effectively minimizing downtime and enhancing user experiences.
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Questeq
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Help Desk
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Feb 2023 - Present
Oversaw the ticket queue, ensuring accurate and timely ticket logging, while maintaining a stance in updating ticket statuses. Oversaw the ticket queue, ensuring accurate and timely ticket logging, while maintaining a stance in updating ticket statuses.
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MRI Software
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United States
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Software Development
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700 & Above Employee
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System Administrator
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May 2023 - Aug 2023
• Handled access removal cases requiring precise role-based access adjustment by navigating the client’s security console within their environment. • Reviewed and revised Standard Operating Procedures (SOPs) to enhance clarity, comprehensibility, and user engagement. This involved going through existing procedures and adjusting language and format. • Utilized SQL queries to extract client setup information, subsequently streamlining and cataloging the data into organized Excel spreadsheets. Show less
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System Administrator
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May 2023 - Aug 2023
• Handled access removal cases requiring precise role-based access adjustment by navigating the client’s security console within their environment. • Reviewed and revised Standard Operating Procedures (SOPs) to enhance clarity, comprehensibility, and user engagement. This involved going through existing procedures and adjusting language and format. • Utilized SQL queries to extract client setup information, subsequently streamlining and cataloging the data into organized Excel spreadsheets. Show less
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Education
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2020 - 2024
Cleveland State University
Engineer's degree, Computer Science
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