Experience

INNODOX Technologies
• Hungary
• Software Development
• 1 - 100 Employee
• Product Lead

  • Nov 2022 - Present


Avon

• Personal Care Product Manufacturing
• 700 & Above Employee

• • Apr 2022 - Jan 2023

  Lead and develop the team of Business Analysts in Digital Platforms & E-commerce department. Product Manager of Marketing automation tool.- Managing transition to new team, weekly 1-1 and quarterly feedback talks, resource management, moderating regular knowledge sharing sessions, assigning Analysts to projects, manage ambitions with new project assignments- Manage Product roadmap and prioritize developments, ensure processes are in place (Incident management, New demands), ensure knowledge sharing meetings and materials are in place for internal customers, introduced short and focused demo videos (1-3 min) for FAQs, manage internal stakeholders (Senior Director level) provide reports and insigths for business strategy- Contact for vendors: align on technical details, organize demos, knowledge sharing sessions- Cost and usage estimations, business case creation- RFP management, evaluation criterias, scoring, vendor selection Show less

• • Jan 2020 - Mar 2022

  Accountable for the digital customer experience covering the technical elements of the platforms that are available to Avon customers (20+ countries). Lead, develop and drive execution of technical product vision.- Team Management: weekly 1-1 talks, resource management, organizing regular team meetings and knowledge sharing sessions, mentoring BAs, moderate querterly retro sessions- Product Management: Manage backlog and roadmap, prioritize technical stories (Site performance, SEO, Search, Payments, etc.), participate agile ceremonies, demonstrate new functionalities to business stakeholders and local marketeers- Business Analysis: Consult with business stakeholders and development team, create specification and join refinement sessions, test delivered solution, demo to internal customers- Managing Vendors and 3rd Party services/integrations, budget calculations and planning future usage of services Show less



Supercharge

• Belgium
• Professional Training and Coaching
• 1 - 100 Employee

• Technical Project Manager

  • May 2019 - Dec 2019

  Resposible for resource and project management AutoMotive - InsureTech project (UX/UI/Mobile Development), Product owner and PM of new Company Website - Manage project resources, plan and keep timeline, organize internal and customer meetings, first contact for customer - Manage backlog, collaborate with UX designers, developers and business stakeholders, contact with external vendors, testing new website on various platforms Resposible for resource and project management AutoMotive - InsureTech project (UX/UI/Mobile Development), Product owner and PM of new Company Website - Manage project resources, plan and keep timeline, organize internal and customer meetings, first contact for customer - Manage backlog, collaborate with UX designers, developers and business stakeholders, contact with external vendors, testing new website on various platforms



Vodafone Hungary

• Hungary
• Telecommunications
• 100 - 200 Employee

• Enterprise Senior Business Analyst

  • Apr 2018 - May 2019

  Product Owner of Project Management and Work tracking tool - Collect business requirements, and understand internal processes, manage discussion with internal stakeholders - Manage Backlog, prioritize developments, accept delivery - Create & Harmonize IT systems to single reporting tool - Create pricing structure in Automated Global Pricing tool Product Owner of Project Management and Work tracking tool - Collect business requirements, and understand internal processes, manage discussion with internal stakeholders - Manage Backlog, prioritize developments, accept delivery - Create & Harmonize IT systems to single reporting tool - Create pricing structure in Automated Global Pricing tool



VodafoneZiggo

• Netherlands
• Telecommunications
• 700 & Above Employee

• Converged Service Manager

  • May 2017 - Apr 2018

  Set-up a team that is going to deliver a differentiating customer service to large accounts for mobile, fixed and converged services. Provide customers details on service performance and monitor performance during the contract. Set-up Converged Service Management for Large Enterprise - Set up team from zero, participate interviews - Create customer profiles and service pricing - Set-up administration in Salesforce.com system for customer registrations, cost estimations, workflows and every day work support, define data models for teams/functions, create KPI reports and Dashboards for the team and Management Coordinate work of Converged Service Management team - Resource & Time management of Service Managers - Assign Customers to Service Managers - Mentor and supervisor of intern - Presentations to higher management - Participate Enterprise tenders 3G service shut down - Create site categorization and priritized list of mobile sitees for batched shutdown based on Business requirements - Assign affected Entrprise customers to service experts to ensure business continuity Show less



Vodafone Netherlands

• Customer Advocate

  • Apr 2016 - Apr 2017

  Set-up Converged Service Management, team, service and workflows. (Vodafone Columbus Talent Program) Set-up Converged Service Management, team, service and workflows. (Vodafone Columbus Talent Program)

• • Jun 2015 - Mar 2016

  Set up Service Management for Enterprise customers. - SLA management: Measure and monitor SLA measures, create Enterprise Service Qality report for B2B customers, ensure service reports are created regularly and delivered to customers, - Manage incidents: Handle escalations, manage and coordinate workforces of complex enterprise complaints, communicate resolution progress to customers- Customer Business Review meetings: Report Service Quality KPIs to customers, Contact with VIP customers (top management)- Technical contact for key enterprise customers Show less

• • Oct 2012 - Jun 2015

  Create and maintain Network Development Delivery plan and manage large cross department projects. Accountable for the Network and Service quality offered by Vodafone Hungary- Project Management (waterfall): Manage timeline, resource planning, manage tests and go live procedure, contact with vendors, organize and moderate sessions with experts to find the best technical solution, contact for internal Business stakeholders and Marketing team- Network Resiliency champion: create NW set-up that meets resiliency targets, Manage NW transformations and developments, create site documentation for recovery situation, contact with vendors and internal audit team- Trainer & training organizer: do trainings over Mobile Technology to non technical experts Show less



BME

• France
• Building Materials
• 1 - 100 Employee

• PhD student

  • Sep 2010 - Aug 2013

  - Lecturer: Hold lectures, seminars, consultant to final year students - Research: Mobility in Mobile Networks - Publication: create publications for internal forums and international conferences - Lecturer: Hold lectures, seminars, consultant to final year students - Research: Mobility in Mobile Networks - Publication: create publications for internal forums and international conferences



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• PhD Student

  • Apr 2010 - Jan 2012

  Develop and implement algorithms to improve NW Quality - Research: created movement detection algorithm in Mobile NW, reduced unwanted hand-overs in the NW, solution patented (WO2012166033A1) 50% author. - Development (Java): Develop modules to NW monitoring system, create visualization of NW KPIs and mobility on charts dashboards and map layers Develop and implement algorithms to improve NW Quality - Research: created movement detection algorithm in Mobile NW, reduced unwanted hand-overs in the NW, solution patented (WO2012166033A1) 50% author. - Development (Java): Develop modules to NW monitoring system, create visualization of NW KPIs and mobility on charts dashboards and map layers