Senior Project Officer

• Mar 2022 - Present

Business Stream Coordinator

• Mar 2021 - Mar 2022

This position works collaboratively to support the Executive Director by driving the delivery of outputs, tasks and reporting requirements of all business units within the Service Delivery Division. The position will apply stakeholder management skills to negotiate and ensure activities, actions and projects across Service Delivery are met and that the Executive Director is kept abreast of all matters. The role also enhances the relationship between key roles within the division and external suppliers, including liaising with suppliers to document updates and track financial spend, while proactively identifying any potential roadblocks and providing recommendations for resolutions.

Quality Assurance Officer

• Sep 2019 - Mar 2021

As QA officer I am responsible for the identification, development and implementationof quality initiatives across licensing and registration (L&R) to support the unit’s objectives ofadministering a highly efficient and compliant L&R process for building and plumbing practitioners across Victoria.

Account Manager

• Sep 2017 - Aug 2019

This role requires me to act as a strong support with the daily management of the client account/s ensuring SLAs are met and effectively and efficiently maintained. Reporting into the General Manager – Local Government, I use my stakeholder management and problem solving skills to further develop strong existing relationships with our clients and resolve any escalated matters. Key responsibilities include:•Liaise with the client on day to day matters via phone, e-mail, meetings as required.•Manage resolution of issues with internal departments and client incorporating appropriate documentation, reporting, follow up and communication.•Undertake administrative account management tasks as required e.g. writing change request responses, scheduling meetings, taking minutes, gathering detail on issues and preparing client reports.•Perform analysis as required to provide Account Manager with appropriate detail around issues in order for effective decisions to be made.•Ensure consistent delivery to internal and external commitments.•Attend meetings on behalf of the Account Manager where required e.g. IT daily huddle, Internal CAB, client meetings•Review contractual requirements and flag any potential breaches or risks.•Prepare and deliver change notification to the operations.•Investigate and respond to client and stakeholder requests and complaints

Quality & Continuous Improvement Analyst

• Nov 2015 - Sep 2017

The Quality & Continuous Improvement Analyst role involved targeted analysis to ensure contractual compliance, legislative compliance and the pursuit of quality initiatives

Correspondence Officer

• Dec 2013 - Nov 2015

Registrar

• Mar 2011 - Aug 2013

Project Officer

• Aug 2010 - Mar 2011

Business Support Coordinator

• Jul 2009 - Aug 2010

Business Support Officer

• Jul 2008 - Jul 2009

The Infringements Court is a branch of the Magistrates’ Court of Victoria specialising in Infringement enforcement and processing. The Business Support Officer role involved the following duties:▣ Support of Court and Registrar operations▣ Document collation and distribution▣ Case management▣ Filing and archive management▣ Data entry, analysis and validation▣ Process analysis and standardisationBusiness Support Officer Achievements:▣ Developed and implemented improved work practices resulting in significant output increase and backlog reduction. ▣ Gained a broad understanding of governmental policy, structure and practices.▣ Gained a broad understanding of legislation associated with road safety, infringement, enforcement, and court operations and frameworks.