Experience

Canon Business Process Services

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Site Manager - Unisys Corporation

  • Jun 2009 - Present

  Lead position performing reprographic print center and mail room management in a digital print operation and document production environment producing proposal, training and marketing materials for Unisys Corporation. Using working knowledge of back office business operations pertaining to product/service delivery and the departmental boundaries requiring service level agreements to progress project activities to completion



Independent Contract Courier, through Excel Group

• Owner/Operator (Viable Systems Solutions, LLC)

  • Feb 2007 - Jun 2009

  Execute direct, not-stop delivery for Excel’s on-demand, scheduled, dedicated and customized service offerings on regional bases. Perform specialized courier requirements for courts and government agencies, critical-parts delivery and emergency hospital and lab deliveries.



TEK SYSTEMS

• United States
• Railroad Equipment Manufacturing
• 1 - 100 Employee

• Contract Provisioner/ Circuit Designer – Verizon Business

  • Oct 2006 - Feb 2007

  Approve provision, design and escalate circuit orders for Verizon Business, Government Services. Utilizing access service requests software application (eASR), to produce ASR’s for facilitating circuit installation time and interface with various Telco’sSupport marketing efforts by tracking orders and ASR status, using Unified Provisioning Interface (UPI), NetPro, CAMEO and COMS applications to report on firm order confirmation (FOC) adjustments and disseminate technical irregularities dealing with circuit design, ASR specifications and order completion.



VA DEPT OF TRANSPORTATION

• Contract Supervisor – Dulles Toll Road project, through NRI Staffing

  • Feb 2003 - Aug 2006

  Plan and organize administrative and operational support for over one-hundred personnel, performing a full range of supervisory functions such as payroll, performance management, training and staff development including resolution of employee issues



BT CONCERT

• Brazil
• Events Services
• 1 - 100 Employee

• Operations Planning Manager

  • Apr 1999 - Jun 2002

  Initiate, develop and implement service level agreements, operational models, plans and procedures to support BT Concert’s System & Network Operation group (S&NO)Work with order management, service delivery and program management for network integration and product service launches associated with Frame Relay products, technology and systems. Establish and chair committee meetings focused on Frame Relay and ISDN service releases, resulting in $30 million in revenue



SEEK CONSULTING GROUP, INC

• Frame Relay Provisioning and Trouble Management Engineer -- Qwest

  • Oct 1997 - Feb 1999

• Trouble Management Engineer -- MCI International

  • Oct 1997 - Feb 1999



Aerotek

• Musicians
• 1 - 100 Employee

• Network Technical Engineer III. -- Global One

  • Jan 1995 - Oct 1997

• Site Survey Implementation Specialist -- Computer Sciences Corp

  • Jan 1995 - Oct 1997



Butler Telecom

• United States
• Telecommunications
• 1 - 100 Employee

• Project Manager--BellSouth

  • Jun 1994 - Jan 1995

  Provide instructional training on the operation and use of the Telcom Technologies Electronic Call Distributor (ECD) and Hewlett Packard (HP) X-terminal workstations, in addition to ECD and X-terminal operational training to BellSouth supervisory, craft, and administrative personnel. Develop site specific training documents and aides based on site operations, as dictated by management and system administrators for defining site functionallyTeam leader in training five Butler Telecom personnel as training team instructors, conducting training sessions and administering training materials and training schedules for the five instructors as they receive assignments to Southern Bell’s Atlanta, GA, Charlotte, N.C. and Columbia, S.C., Business Customer Advocate Center (BCAC)



Dynamic Decisions, Inc

• United States

• Project Manager--Federal Operations Office

  • Oct 1993 - Jun 1994

  Support DDI Sales organizations and administration of government contracts awarded to DDI under Small Business Administration (SBA) programs. Process and track delivery orders for DDI Dynex Personal Computer and Server equipment, while developing and maintaining contract deliverables, to include delivery schedules and reportsInterface with Patent and Trademark Office (PTO) Contact Officers (COs) and Contact Officer Technical representatives (COTRs) to ensure DDI compliance with contract requirements, including delivery and installation activities for DDI computer systems at government facilities



SYSOREX INFORMATION SYSTEMS, INC

• Systems Integration Specialist--Technical Services

  • Jan 1993 - Oct 1993

  Assemble and configure various WAN/LAN communication components, such as, Routers, Bridges, Workstations and Servers to test and promote cost effective and reliable solutions for Sysorex responses to government proposals and live test evaluationsConduct selection of communication devices and optional equipment for Sysorex proposals, including detailing compliance and benefits of the proposed solution, while furnishing network configuration drawings for proposal input, consisting of selected and evaluated vendor products compliance with government requirements



Sprint

• Non-profit Organizations
• 1 - 100 Employee

• Proposal Operation Engineer--Program Management

  • Oct 1988 - Oct 1992

  Resolve interoperability requirement issues between the Sprint network and any government owned or leased network service offerings, under the Federal Telecommunication System (FTS) contract. Formulate responses to government proposals and contract modifications. Maintained 60% wins while developing software based proposal text retrieval systemWrote and delivered the final acceptance and special service test plans, which were instrumental in acquiring the (FTS) to FTS2000 network migration contract, valued at + $300 million. Create and maintain site-specific implementation and cutover plans for frame relay and Dedicated Transmission Service (DTS) for the FTS2000 Program

• Project Manager-- Sprint Government Systems Division (GSD)

  • Oct 1988 - May 1990

  Assisted in the transitioning of the Federal Telecommunication System (FTS) to the new FTS2000 network, writing contract deliverable items, e.g., Test and Acceptance, Special Service Test Plans, while assisting in the implementation of the first Dedicated Transmission Service (DTS) network for the FTS2000 Program



HONEYWELL FEDERAL SYSTEMS, INC

• Senior Systems Analyst--US Dept. of Housing and Urban Development (HUD) Program

  • Oct 1984 - Oct 1988

  Assisted in Honeywell (level-6 to DPS-6/95) migration for the HUD contract, performing project leader in matters concerning data communication troubleshooting scenarios. Provided research data and guidance, which resulted in faster network response times for IBM 3270/3780 and Unisys NTR and UTS protocol emulators



ELECTRONIC DATA SYSTEMS CORPORATION

• Telecommunication Analyst--Marketing Technical Support

  • Jul 1982 - Oct 1984

  Performed trade-off and cost analyst to support proposal bids and contract option selections, in conjunction, consulted on system integration and technical interpretation of proposal requirements. Devised network configuration drawings for proposal responses and initiated network design concept that won the US Army (ARADS) contract



CSC

• Computer Networking Products
• 1 - 100 Employee

• Staff Technical Support Engineer--Saudi Arabian Ministry of Interior Systems (SAMIS) Program

  • Sep 1980 - Jul 1982

  Conducted performance testing and evaluation of Comterm workstations and multiplexers, developing and writing field service and training procedures. Installed, programmed and operated the Plantronics Zehntel TS-800 in-circuit tester and devised and performed live test demos for officials of CSC and the Saudi Arabian Ministry



SPRINT (Formally Telenet Communication Corporation)

• Network Control Operator/Communications Project Leader--Operations

  • Oct 1978 - Sep 1980

  Monitored and reported on operational status of X.25 networks and switches, providing technical support to customers and coordinated installation and maintenance activities. Installed and maintained Packet Switching equipment, including various types of modems, terminals and printers



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Telecommunication Systems Control Specialist--Mobil and Fixed Facilities

  • Oct 1974 - Oct 1978

  USAF Certified telecommunication system analyst, conduct technical fault isolation and quality assurance test and reporting. Engage in mobile deployments requiring daily engineering, equipment reconfigurations and wiring changes. Honorable release (E-4), top-secret clearance