Customer Success Manager

• Feb 2022 - Present

Senior Analyst, Speech Analytics

• Dec 2020 - Feb 2022

Speech Analytics Analyst

• Nov 2019 - Dec 2020

Tethr’s vision is a world where every company listens, and every customer is heard. Tethr is a cloud-based conversation intelligence platform that combines powerful AI, machine learning and decades of customer experience research to surface contextual insights from phone calls and other customer interactions. Customers are using Tethr to quickly, easily and accurately turn large amounts of unstructured voice of customer conversation data into insights that fuel smarter decisions and improved business performance, enabling them to become Listening Enterprises.As a Speech Analytics Analyst, primary duties include:-Train Tethr machine learning driven software to recognize keywords and phrases as structured data to support analytics and business goals-Review, calibrate, and validate the quality of data to verify analysis requirements-Manage and maintain solution libraries that can be used across customers and industries-Create, edit, and manage custom dashboards and reports-Collaborate with team to brainstorm value-added features and applications for software Show less

Fleet Operations Specialist Contractor via Adecco

• Sep 2018 - Oct 2019

-Examine real world scenarios for minute visual details and audio prompts that impact self-driving car behavior -Respond to vehicle requests, data marking and minor debugging when issues arise -Collaborate with an elite team to triage past data logs as well as determine correct response to inconclusive scenarios -Increase the safety of test vehicles on public roads -Provide clear, accurate and actionable feedback to the engineering teams on observed vehicle behavior in order to increase the efficiency of the testing software -Respond quickly and appropriately to changing and potentially high-pressure scenarios Show less

Data Analyst Lead

• Aug 2017 - Aug 2018

-Provide data management and administrative support to the Quality, Regulatory, and Infection Prevention departments -Analyze, track and trend data and utilize performance improvement tools and techniques, such as graphs, tables, and charts in performance improvement reports-Utilize databases and information processing programs such as MS Excel and Access to abstract and format data -Maintain integrity of system data elements, troubleshoot and fix discrepancies and submit data on schedule-Work directly with the Quality Director and Quality Manager to provide and present data summaries as requested-Coordinate Quality Committee meetings for senior leadership on a facility and Enterprise level-Coordinate and manage the Student Intern Program for the facility via the Quality Department Show less

Administrative Intern in Quality/Regulatory Department

• May 2017 - Aug 2017

- Designed and implemented a new performance dashboard andpatient tracking system for St. David’s new Palliative CareProgram using Excel- Collaborated with Quality team to pinpoint data outliers anderrors using a variety of technical databases resulting in improvedprocesses- Collaborated on a team gap analysis project regardingbehavioral restraint policy- Provided administrative support to the Coordinator of St. David’sComprehensive Stroke Center

Server

• May 2016 - Dec 2016

-Consistently provide professional, friendly and engaging service. -Quickly recorded transactions in ALOHA system to deliver prompt service. -Demonstrate genuine hospitality while greeting and establishing rapport with guests. -Develop and maintain positive working relationships with others to reach business goals. -Consistently provide professional, friendly and engaging service. -Quickly recorded transactions in ALOHA system to deliver prompt service. -Demonstrate genuine hospitality while greeting and establishing rapport with guests. -Develop and maintain positive working relationships with others to reach business goals.

Server

• Jul 2015 - Feb 2016

-Provided excellent service in an upscale and high volume environment -Worked with other staff to organize and host private events and parties -Collaborated with management to effectively train new team members -Used Focus POS to ring orders and run payments -Provided excellent service in an upscale and high volume environment -Worked with other staff to organize and host private events and parties -Collaborated with management to effectively train new team members -Used Focus POS to ring orders and run payments

Nanny

• Jan 2014 - Jun 2015

-Worked with parents to develop and implement discipline programs to promote positive behavior. -Safely transported children to and from school, medical appointments and extra-curricular activities. -Managed household while parents were away. -Established and maintained a safe play environment for the children. -Worked with parents to develop and implement discipline programs to promote positive behavior. -Safely transported children to and from school, medical appointments and extra-curricular activities. -Managed household while parents were away. -Established and maintained a safe play environment for the children.

Merchandising Brand Team Member and Team Trainer

• Jul 2009 - Nov 2014

-Arranged and implemented new product according to sales planning adjacencies. -Cross-trained in multiple departments including Softlines, Instocks, Guest Service, Front Lanes, Truck Unload, Price Accuracy, and Planogram. -Responded to customer needs and inquiries during various shifts in high volume retail environment. -Trained new team members. -Arranged and implemented new product according to sales planning adjacencies. -Cross-trained in multiple departments including Softlines, Instocks, Guest Service, Front Lanes, Truck Unload, Price Accuracy, and Planogram. -Responded to customer needs and inquiries during various shifts in high volume retail environment. -Trained new team members.