Lauren Holbrook Gray
I teach medium and large businesses how to: identify and solve problems in the dark data of their customer phone calls to improve CSAT and TEI scores, reduce risk and churn, and increase sales.
Your customers = the basis of your business. Tethr’s AI listening platform analyzes each conversation you have with your customers to help you deliver the exceptional customer experience you want (and need) to provide. Tethr dissects moments from phone calls, chats, and other interactions, and like magic, delivers automatic business intelligence straight to you – without forcing you to hire a data scientist to interpret it all. Our TethrRX dashboards automatically use your data to calculate customer churn risk, contact center agent performance, sales rep productivity, and customer effort. And, they are designed to drive real ROI by pointing you to the specific steps you need to take to improve sales, lower churn, and reduce costs. Founded in 2012 by experts in the science behind customer experience, Tethr uses speech and text analytics, powers it with AI and machine learning, and then gives you practical, proven steps to improve every metric that matters. We integrate with your favorite business tools, like Salesforce, Zendesk, Zoom, Qualtrics, Glia, and more. We’re officially based in Austin, Texas, but our fully remote workforce includes team members from all over the United States. Together, we help customers listen to their customers to improve the metrics that matter.
