Experience

Heba Pilates

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Regional Manager

  • Dec 2022 - Present

  Managing our UK based reformer pilates studios across the south west region and London.

• Studio Coordinator

  • Aug 2021 - Dec 2022

  Oversee all studios usage, retention & subscriptions. Responsible for subscription renewals and upgrades alongside actively engaging new guest conversions. Monitor guest usage, frequency and promoting the Heba habit. Lead studio specific social media initiatives, testimonials, reviews and responses. Management of studio communications, complaints, staffing and studio scheduling. Lead local promotional events and studio partnerships. Proactively monitor and enhance guest engagement in studio ensuring an inspiring safe environment. Deliver teaching points and guidance to staff members & guests. Liaise with team to ensure all studio operational requirements are met during shift patterns and handovers. Ensure statutory requirements regarding health & safety, fire and employee regulations are adhered to. Inform line reports and key stakeholders of studio operational performance. Be a point of call of guidance, support, wellness knowledge & professionalism. Show less



REDGRAVE SPORTS CENTRE MARLOW LIMITED

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Business Manager

  • Jun 2019 - Jul 2021

  Key responsibilities include:-Driving the facilities commercial performance across all income & expenditure lines-Devising, implementing and delivering the facilities budget and business plan-Developing, recruiting, training & supervising staff including rota’s, staff training and KPI’s.-Maintaining statistical and financial records-Promoting and marketing the business, through campaigns and sale strategies. -Ensuring compliance with health and safety legislation-Continuously developing customer service standards and membership sales and systems-Dealing with enquiries, complaints and emergencies-Use of banking systems PTX & Bottomline Technologies for monthly direct debit incomes including BACS & AUDDIS RUNS, invoices & staff pay. -In charge of digital media, artwork, campaigns, socials. Show less

• Operations Manager

  • Apr 2017 - Jun 2019

  Operational responsibility’s including risk assessments, budgeting, ensuring health & safety processes are up to date. To follow the guidelines and principles of the companies health & safety documentation, policies, processes and codes of conduct.-Team leader for Fitness Instructors / Personal Trainers on site. To recruit, manage, train, develop and review team members performance to ensure the delivery of an effective service. -Over seeing standards for clientele programming sessions, Personal Training, trainers schedules and daily bookings. -Monitoring & progressing group exercise classes. Formulating relationships with external instructors, overseeing annual leave & cover.-Scheduling monthly target meetings to make sure personal targets are met. Working out strategies to implement change and how to move forward. Scheduling quarterly meetings to discuss all matters. Overseeing the gym health & safety and Maintenance. -To maintain relations between our Wellness & Technogym primary contacts. Show less

• Sales & Fitness Manager

  • Aug 2014 - Aug 2017

  Payment administration through BAC’s processing/ Auddis & Addacs processing / PT-X payment processing for our membership database.-Monthly sales & retention figures. Budgeting & inventory checks. Membership targets and retention schemes. Driving the business through revising monthly sales strategies. -Business advertising through social media and digital marketing, membership campaigns, website design, lead generation, membership attrition & customer reward campaigns.